[Hiring] Experience Banker @Leader Bank
Role Description The Experience Banker is a fully remote (from approved locations) role, providing phone and online chat support to our internal and external customers for the various products and services offered. These include:
- Providing support for Business Online
- Consumer Online
- Mobile Banking
- Debit Cards
The successful candidate will be a team player with a positive attitude and be comfortable in a changing environment. The Experience Banking Center is open the following hours:
- Monday - Friday 8 AM - 8 PM Eastern Time
- Saturday 9 AM - 5 PM Eastern Time
- Sunday 9 AM - 2 PM Eastern Time
We are currently looking to fill evenings (Eastern Time) and weekends, and will consider candidates in all US Time Zones.
Responsibilities
- Assist customers with common online banking issues such as lock outs, password resets, navigating the website, browser issues etc.
- Process address changes in accordance with procedure (Loan and Deposit customers)
- Assist with daily call backs for suspicious debit card activity and processing Reg E Claims with strict adherence to Regulation E and Company policy
- Troubleshoot common debit card issues, order debit cards and perform card maintenance as necessary
- Assist with daily verification of new online enrollments for fraud prevention purposes
- Assist loan customers with basic questions including payment due dates, amount due, account balances and histories
- Answer phone calls and respond to customers’ email and chat inquiries
- Initiate outbound customer calls as requested to deepen customer relationships
- Support Experience Banking Manager in other duties as assigned and provide back up within the Experience Banking department as needed
Qualifications
- Associates degree or equivalent experience
- Excellent organizational skills
- Ability to handle multiple priorities and poses a strong attention to detail
- Excellent verbal and written communication skills
- Strong interpersonal skills and the ability to build strong and effective relationships (both with fellow colleagues and customers)
- Willingness to work overtime as needed
- Positive attitude and eagerness to learn
- Bilingual a plus
- Prior experience in Financial Services a plus
- Prior experience in call center/customer service environment a plus
- Strong customer service skills, a people person; strong listening skills; strong stress tolerance a plus
Benefits
- 401k plan with corporate match
- Medical and dental insurance
- Opportunity to work for a fast growing, local organization
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