Seniorr Medicare Telesales Implementation Manager Sales Programs

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary This individual will play an instrumental role in helping to strengthen our Medicare Telesales organization. Our Implementation Manager will be responsible for coordinating and implementing all initiatives through end-to- end program oversight across Internal and Vender Telesales operations. This individual will coordinate cross functionally to ensure processes are implemented to achieve key performance expectations.

• Present and consult with mid and senior management on business trends to develop new and enhanced processes.
• Track all business activities pertaining to the Internal and Vender Telesales program for further optimization, analyze progress of initiatives to implementation, coordinate routine review of business processes and suggest new strategies based on risk and opportunities.
• Ensure all processes for Internal and Vender Telesales are appropriately documented and up to date for reference across Telesales. Maintains appropriate documentation of all initiatives.
• Responsible for managing multiple projects including the development, implementation, and closure for assigned projects.
• Coordinates cross functionally to ensure key stakeholders are progressing through initiatives, escalates risks, identifies solutions to challenges for a successful implementation.
• Cascades all related meetings across functions, prepares project status reports, presentations and meeting minutes, where applicable. Set and maintains expectations with key stakeholders with respect to ownership, progress, etc.
• Demonstrate clear understanding or legal and privacy requirements for Medicare Telesales business.

Required Qualifications

• 7+ years of related work experience
• 2+ years of Medicare experience
• 4+ years of call center operations experience
• Adept at execution and delivery (planning, delivering, and supporting)
• Adept at problem solving, attention to detail and decision making skills
• Adept at collaboration and teamwork
• Strong written and verbal skills. Ability to present information to small and, at times, large audiences.
• Ability to simultaneous manage multiple partners, task and deadlines.
• Ability to multi-task, complete task without direct supervision, and function in a dynamic, fast-paced environment.
• Experience establishing and maintaining relationships with individuals at all levels of the organization
• Healthcare experience

This is an individual contributor role Education

• Bachelor's degree preferred/specialized training/relevant professional qualification

Pay Range The Typical Pay Range For This Role Is $82,940.00 - $182,549.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great Benefits For Great People We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/28/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Apply tot his job Apply To this Job