Associate, Delivery (Creative)

WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. THE ROLE: We’re looking for an Associate, Delivery who supports the successful execution of projects by helping teams stay organized, on track, and aligned. This role contributes to delivery by maintaining clear documentation, tracking tasks, and ensuring day-to-day project details are accurate and up to date. This role is ideal for someone who is eager to learn how great work gets delivered. You’ll work closely with Delivery leads and cross-functional teams, building foundational skills in project management, team coordination, and operational discipline. You are detail-oriented, reliable, and proactive in supporting the team. You follow established processes, ask questions when things are unclear, and help ensure nothing slips through the cracks. Success in this role means consistently contributing to well-organized, predictable project execution. WHAT YOU’LL DO: This role supports delivery across a variety of tasks and projects, including:

• Project Support
• Support the day-to-day execution of projects by maintaining task lists, timelines, and trackers
• Assist in keeping project management tools (e.g. Asana, Jira) accurate and up to date
• Track deliverables, dependencies, and milestones to ensure visibility and alignment
• Help document requirements, notes, and key project information
• Contribute to templates, documentation, and process consistency
• Team Coordination
• Identify and flag potential risks, blockers, or gaps in information to Delivery leads
• Track feedback cycles, approvals, and next steps
• Help ensure scope and requirements are clearly documented and understood
• Client Communication
• Asset review and delivery from internal systems to client systems
• Follow-up on feedback timelines and needs with clients
• Compile feedback from clients and share with internal teams
• Risk & Issue Management
• Monitor progress and identify risks early
• Escalate blockers with context and suggested solutions
• Track feedback cycles and approvals to keep work moving
• Help maintain scope clarity and prevent downstream surprises
• Financial & Resourcing Support
• Support project hygiene across tools (time tracking, status updates, documentation)
• Assist in tracking project progress against plan
• Help ensure resourcing and project data is accurate and up to date

WHAT YOU BRING:

• 1-2 years of experience in project coordination, production, or similar environments (internships included)
• Strong organizational skills and attention to detail
• Clear, concise communication skills
• Ability to manage multiple tasks and stay organized under direction
• Comfort working within established processes and tools
• Comfortable working on fast moving projects
• Ability to work with a large breadth of stakeholders
• A proactive mindset; willing to ask questions and surface issues early
• Eagerness to learn how projects are delivered end-to-end
• Experience in digital assets or social media assets is a plus
• Previous experience in an agency environment preferred

SUCCESS AT THIS LEVEL MEANS:

• Tasks, timelines, and documentation are consistently acc

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