Technical Inside Sales Specialist & CRM Specialist
Job Title: Technical Sales & CRM Specialist (B2B) Location: Charlotte, NC (Hybrid/Onsite) Type: Direct Hire / Full-Time
Overview
A growing organization is seeking a Technical Sales & CRM Specialist to join its dynamic sales team. This role blends inside sales, technical product support, and CRM ownership, supporting both customers and field sales teams in a fast-paced B2B environment. This is an ideal opportunity for someone with a technical mindset (electronics, systems, or similar) who enjoys customer interaction, problem-solving, and driving sales growth.
Key Responsibilities
- Serve as a key point of contact for customers via phone, email, and web inquiries
- Develop and present quotes and proposals based on customer needs
- Support inbound sales and generate new opportunities through outbound outreach
- Partner with customers to understand requirements and recommend technical solutions
- Manage customer orders and projects through full lifecycle to completion
- Process returns (RMAs) and collaborate with internal teams to resolve issues
- Act as CRM (Salesforce) subject matter expert, supporting adoption and best practices for the sales team
- Partner cross-functionally with Sales, Operations, and Service teams
- Research accounts, identify decision-makers, and help drive new business
- Support trade shows and marketing initiatives
Qualifications
- Bachelor's degree OR 3-5+ years of relevant experience in sales, technical support, or similar
- Experience in B2B sales environments with technical products preferred
- Strong understanding of CRM systems (Salesforce required)
- Experience with ERP systems (SAP or similar required)
- Ability to understand and communicate technical concepts clearly
- Strong organizational skills with the ability to manage multiple priorities
What We're Looking For
- Technical curiosity or background (electronics, systems, fire protection, etc. a plus)
- Strong communication and relationship-building skills
- Problem-solver who can navigate complex customer needs
- Ability to collaborate across teams and influence outcomes
- Detail-oriented with a strong sense of ownership
Why This Role
- High-impact position with visibility across sales and operations
- Blend of technical expertise and customer-facing sales
- Opportunity to own and influence CRM strategy and usage
- Growth-oriented environment with strong team collaboration
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