Patient Service Center Representative

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 60 clinics across 7 states, and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry. This is a fully remote position. Schedule: This role follows a consistent weekly schedule, including late afternoons and evenings, with shifts on Monday (1:30 PM - 10:00 PM), Tuesday (1:00 PM - 9:30 PM), Thursday (1:00 PM - 9:20 PM), Friday (12:00 PM - 8:00 PM), and Sunday (9:00 AM - 5:30 PM). Wednesdays and Saturdays are scheduled days off. Bilingual: English / Spanish is required. Metro Vein Centers is seeking a Patient Service Center Representative to join our growing team! This role functions as a remote extension of our in-clinic front desk team—answering inbound calls, responding to patient questions, rescheduling appointments, verifying insurance, and supporting patient inquiries with empathy and accuracy. You’ll be the friendly voice patients hear when they call us, ensuring they feel supported and informed at every step of their care journey. What You’ll Do Communicate with patients in an omni-channel fashion via phone, email and text messaging Answer and place inbound and outbound calls to support existing patients Reschedule appointments, call back missed calls, and manage no-show/cancellation lists Verify insurance and confirm appointment details Respond to general patient inquiries and triage questions appropriately Maintain high call quality scores and meet performance metrics Collaborate with internal teams to support a seamless patient experience Maintain documentation in our EMR and follow call center protocols What You Bring Bilingual in English and Spanish (required) Experience working in a medical office or healthcare call center preferred Comfortable working with patients over the phone and navigating EMR systems Organized, dependable, and calm under pressure Able to manage competing priorities and stay focused in a fast-paced environment Excellent communication and customer service skills A team-first attitude with strong attention to detail Schedule Monday: 1:30p - 10:00p Tuesday: 1:00p - 9:30p Wednesday: Off Thursday: 1:00 - 9:20p Friday: 12:00p - 8:00p Saturday: Off Sunday: 9:00a - 5:30p Benefits to Support Your Wellbeing & Lifestyle Full-time team members at Metro Vein Centers are eligible for: Medical, Dental, and Vision Insurance 401(k) Paid Time Off (PTO) + Paid Company Holidays Company-Paid Life Insurance Short-Term Disability Insurance Employee Assistance Program (EAP) Career Growth & Development Opportunities Compensation for this role varies based on years of experience, skill set, and alignment with position requirements. Compensation: $20—$24 USD The Metro Vein Centers Difference Healthy legs. Happier lives. At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust. A team united by purpose. Our values guide everything we do: Patients First, Always – Every interaction should make our patients feel valued, heard, and cared for. Stronger Together – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients. A Can-Do Spirit – We meet every challenge with positivity, flexibility, and problem-solving energy. Results That Make a Difference – We’re driven to improve lives through meaningful, measurable outcomes. Commitment to Growth – We invest in our people, fostering advancement and professional development at every level. Metro Vein Centers is an Equal Opportunity Employer. We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal & Compliance Notice: Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. 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