Customer Service Specialist
Job Title: Customer Service Specialist
Job Description
Join a respected Federal Government department that plays a key role in shaping Australia’s financial wellbeing.Customer Service Specialist 100% Work From Home | Permanent Full-Time Comfortable with people. At ease with money. Monday to Friday, from home. This role is a great fit if you’ve got solid work experience behind you and you’re comfortable having conversations about money. You don’t need a contact centre background - just a track record of showing up, following process, and handling whatever comes your way with a level head. If you’ve come from banking, insurance, accounting, retail finance, government, or any customer-facing role where accuracy and doing right by people mattered - we’d love to hear from you. You’ll be supporting Australians with financial and government enquiries on a busy inbound queue, working within clear scripts and compliance guidelines. The calls vary - some straightforward, some sensitive - but the expectation is the same: accurate, empathetic, professional, every time. What You’ll Be Doing High-volume inbound calls - financial and government matters Strict script and compliance adherence Applying financial literacy to guide customers clearly and accurately Maintaining professionalism across a range of conversation types The Details $26.70/hr + Super + Incentives - with pay increases as you expand across business lines 100% permanent Work From Home Monday–Friday only | 7.6hr shifts with rotating start times between 7am–12pm AEST ️ Equipment provided (Melbourne CBD collection required) Multiple intake dates across June and July 2026 - apply early, security clearance can take up to a month once submitted What You Bring Professional experience in a role where accuracy, compliance, or financial concepts mattered Comfort working within scripted, process-driven environments A solid grasp of financial concepts - numbers shouldn’t faze you Strong communication, composure, and attention to detail Reliable home internet (min. 50Mbps↓ / 20Mbps↑) and a private workspace
Requirements
Australian Citizenship required | Within 50km of Melbourne CBD | Police and Government Security checks Why Concentrix Concentrix is a global leader in customer experience with long-standing client partnerships. This isn’t just a stable role - it’s work that makes a real difference. Every call supports Australians accessing essential services, and your contribution is seen and valued from day one. Career growth based on passion and aptitude - clear pathways, real stretch opportunities 20,000+ LinkedIn Learning courses, all access, plus Concentrix University ❤️ 24/7 wellbeing support via Sonder - physical health, mental wellbeing, safety, and personal needs Empathetic, accessible leaders invested in your success - removing barriers, not adding them Incentives, bonuses, and everyday recognition - your contribution is seen and valued Confident from day one with thorough onboarding and support that keeps going If structure is your strength and finance is your language - apply now. *Applicants must be 18+, hold Australian Citizenship, and be able to complete all required Police and Government Security checks. Location: AUS Work-at-Home Victoria Language Requirements: Time Type: Full time Apply To This Job