Recipient Support Specialist
Tremendous is the global platform built for businesses to send thousands of payouts to anyone, anywhere, for free. We’re trusted by 20,000 leading organizations like Atlassian, MIT, and United Way to deliver gift cards and money to millions of recipients worldwide. In both our product and our workplace, we’re intentional about making work more efficient, flexible, and fulfilling. Tremendous is a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life. Our customers, who include researchers, marketers, HR teams, and nonprofits, rave about how fast and easy it is to use Tremendous. Check out our ratings on G2. Tremendous is profitable and growing without outside investors. Join us before our next international offsite.
About the Role
We're looking for an enthusiastic Recipient Support Specialist to advocate for recipients, the people receiving rewards through Tremendous. In this role, you’ll be on the front line of our recipient support queue, responding to tickets primarily via email (and occasionally via phone) to help recipients redeem, access, or troubleshoot their rewards. You’ll be successful in this role if you’re empathetic, clear in your communication, and comfortable working through a high-volume queue with consistency and care. You don’t need to be a product expert on day one, but you should be excited to learn and to deliver a great experience to every recipient.
What You'll Do
Be the point of contact for recipient questions through email and (rarely) phone Become a product expert and function as a first-level problem solver Use internal tools, macros, and help articles to resolve issues efficiently, and escalate issues when necessary Understand and gather recipient feedback trends to help our product team prioritize future projects Collaborate with your team to ensure we meet our SLAs and improve the efficiency of our processes Be friendly, compassionate, and solution-oriented with both recipients and the Tremendous team You'll Need A bachelor's degree Effective communication skills, particularly the ability to write clearly and concisely Composure, patience, and empathy for interacting with users The ability to multitask, prioritize responsibilities, and stay organized A proactive, get-things-done attitude The ability to learn and adapt quickly A sense of humor A curiosity for the Tremendous platform/product Why work with us We’re profitable with plenty more opportunity ahead, which is good news for your career growth. We offer competitive pay, equity and benefits. The base salary for this role is $50,000 - $60,000. We're a fully remote company. Work from wherever you want in the Americas. We’ve got smart people and a great culture. See our company handbook. If you're interested in joining us but don't check every item on the list, we'd still encourage you to apply. We're happy to consider where you might be able to make the biggest impact. Tremendous is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. Apply To This Job