Experienced Part-Time Remote Customer Service Representative – Health Plan Partnerships

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our members' expectations. As a Part-Time Remote Customer Service Representative, you'll play a vital role in delivering prompt and courteous support to our health plan partners, addressing inquiries about our transportation services, and ensuring the protection of our members' protected health information (PHI).

About arenaflex

arenaflex is a leading provider of innovative solutions in the healthcare industry, committed to empowering our members to live healthier, more fulfilling lives. With a strong focus on customer-centricity, we strive to build long-lasting relationships with our members, partners, and employees. Our dynamic and inclusive work environment fosters growth, creativity, and collaboration, making us an ideal place for talented individuals to thrive.

Job Summary

As an Alivi Customer Service Representative (CSR), you'll be responsible for providing exceptional customer support to our health plan partners, addressing inquiries about our transportation services, and ensuring the protection of our members' PHI. This is a high call volume Part-Time "work from home" position, requiring excellent communication skills in both English and Spanish, empathy, patience, and attention to detail.

Key Responsibilities

* Handle inbound calls from health plan members and representatives, regarding transportation services offered through our health plan

• Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey
• Follow all HIPAA and compliance protocols to ensure the protection of all members' PHI
• Escalate transportation and customer service concerns to contact center leadership team
• Provide prompt and courteous support to our health plan partners, addressing inquiries about our transportation services
• Utilize Microsoft Teams, Outlook, and Word to manage calls, data entry, and communication with team members

Requirements

* Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience

• High School degree or equivalent
• Ability to sit for 4 hours or more a day wearing a headset
• Secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift
• Download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
• Excellent written, communication, and data entry skills
• Moderate experience in Microsoft Teams, Outlook, and Word
• Ability to adapt to high and fast-paced call volume

Preferred Qualifications

* Bilingual or multilingual skills, with a focus on Spanish fluency

• Experience working in a healthcare or customer-facing environment
• Familiarity with HIPAA and compliance protocols
• Strong problem-solving and critical thinking skills
• Ability to work independently and as part of a team

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and critical thinking skills
• Ability to adapt to changing priorities and deadlines
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Part-Time Remote Customer Service Representative, you'll have access to:

• On-the-job training and coaching
• Opportunities for professional development and growth
• A dynamic and inclusive work environment that fosters creativity and collaboration
• A comprehensive benefits package, including 401(k), dental insurance, health insurance, paid time off, and vision insurance

Work Environment and Company Culture

arenaflex is a remote-friendly company, offering a flexible and supportive work environment that allows you to work from the comfort of your own home. Our company culture is built on the principles of inclusivity, empathy, and customer-centricity, making us an ideal place for talented individuals to thrive.

Compensation and Benefits

* $16.50 per hour

• Comprehensive benefits package, including 401(k), dental insurance, health insurance, paid time off, and vision insurance
• On-the-job training and coaching
• Opportunities for professional development and growth

Application Process

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.

Application Questions

* Are you willing to undergo a background check, in accordance with laws and regulations?

• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Work Location

This is a remote position, allowing you to work from the comfort of your own home. Apply for this job