Experienced Bilingual Spanish/English Customer Experts – Remote Work Opportunity at arenaflex
Join the arenaflex Team and Unlock Your Potential
At arenaflex, we are a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
About arenaflex
arenaflex is a company that is committed to making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. Our team of experts is dedicated to providing exceptional customer service and support, and we are looking for talented individuals to join our team as Bilingual Spanish/English Customer Experts.
Benefits of Working with arenaflex
* Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Teleperformance and You
As a Bilingual Spanish/English Customer Expert at arenaflex, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company? At arenaflex, the sky is the limit!
Work at Home Opportunity
This is a work at home position, and we are looking for individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY
Responsibilities
As a Bilingual Spanish/English Customer Expert at arenaflex, your responsibilities will include:
- Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
- Connecting with customers via phone/email/chat/social media to resolve their questions or concerns
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or possible processing payments
- Tracking all call related information for auditing and reporting purposes
- Providing feedback on call issues
- Meeting sales objectives as defined
Qualifications
We are looking for fearless people who are inspired to deliver only the best in all that we do. To be considered for this role, you will need:
- Bilingual Spanish/English
- 6 months customer service experience minimum
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system
- Proven oral & written communication skills
- 6 months Call Center experience, preferred
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
- 6 months sales experience minimum
- Able to work independently
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Strong listening skills
- Superior negotiating skills
Work from Home Requirements
To work from home, you will need:
- Internet Connection Requirements:
- Minimum subscribed download rate equal or exceeds 12.0 Mbps
- Minimum subscribed upload rate equal or exceeds 3.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Proof of internet speed required
- Clean and quiet workspace
Join the arenaflex Team Today!
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join a dynamic team and unlock your potential. Apply now to become a Bilingual Spanish/English Customer Expert at arenaflex! Apply for this job