Part-time Customer Experience Specialist – Delivering Exceptional Pet Care and Service at arenaflex

At arenaflex, we're passionate about revolutionizing the way people care for their pets. As a Part-time Customer Experience Specialist, you'll be the first point of contact for our customers, providing exceptional service and support that exceeds their expectations. If you're a pet lover with a passion for delivering outstanding customer experiences, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative pet care solutions, dedicated to making a positive impact on the lives of pets and their owners. Our mission is to empower pet owners to provide the best possible care for their furry friends, and our team is committed to delivering exceptional service and support every step of the way.

Responsibilities

As a Part-time Customer Experience Specialist, you'll be responsible for:

• Providing a first-line response and timely resolution to all inbound customer enquiries and subscription management requests via email and telephone.
• Proactively identifying patterns or trends within the department, allowing us to continually improve our processes and the service we provide to our customers.
• Continually learning and developing knowledge around our treatments and service offerings to better serve our customers.
• Collaborating with our team to resolve customer issues and provide exceptional service.
• Staying up-to-date with industry trends and best practices to ensure we're always delivering the highest level of customer experience.
• Participating in regular team meetings and training sessions to ensure we're all aligned and working towards our goals.

Key Skills and Qualifications

To succeed in this role, you'll need:

• 3+ years of experience in a customer-facing role, preferably in e-commerce.
• Experience working in a remote environment and strong computer literacy.
• Proficiency in CRM systems such as Freshdesk, Zendesk, or similar.
• Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
• Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
• A customer-centric approach, with a passion for delivering exceptional service and support.
• The ability to work independently and as part of a team, with a willingness to adapt to changing priorities and deadlines.
• A laptop and reliable internet connection, as well as a dedicated workspace at home.

What We Offer

As a Part-time Customer Experience Specialist at arenaflex, you'll enjoy:

• Comprehensive private medical insurance, including alternative therapies, dental, optical, and mental health care.
• 20 days holiday and all the usual UK public and bank holidays (pro rata) PLUS your birthday off.
• Free arenaflex subscription for your pet.
• A fully remote working environment, with a team spanning across the UK.
• A laptop, plus all other home-office equipment and tools needed for the role.
• £1000 personal learning and development budget, per annum.
• Opportunities for career growth and progression, with a fast-growing start-up like arenaflex.

Shift Pattern

This is a part-time role, requiring 16-20 hours per week from 10 am-2 pm daily, Monday to Thursday/Friday.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a team that's making a positive impact on the lives of pets and their owners, please submit your CV and a cover letter to [email protected] along with a short reply to each of the questions below:

• What do you find interesting about the pet industry?
• Which subscription business have you had the best experience with and why?
• Please outline a recent negative customer service experience with a company or a situation you feel a company could have improved.

We can't wait to hear from you!

Work Location

This is a remote role, with the flexibility to work from anywhere in the UK. Apply Job! Apply for this job