Experienced Customer Service Representative – Pet Industry E-commerce Expert

Join arenaflex, a leading e-commerce retailer in the pet industry, as we revolutionize the way people shop for their furry friends. We're seeking a motivated and passionate Customer Service Representative to join our award-winning customer service organization.

About arenaflex

arenaflex is a rapidly growing e-commerce retailer that's changing the way people shop for their pets. We're not just a company – we're a community of pet lovers who are dedicated to providing the best possible experience for our customers. With a focus on innovation, customer satisfaction, and employee growth, we're creating a workplace that's as unique as our customers.

About the Role

As a Customer Service Representative at arenaflex, you'll be the face of our company, interacting with customers who contact us for a variety of topics ranging from helping them shop for their new pet to problem-solving when something doesn't go as planned. You'll be responsible for:

• Engaging directly with customers on the phone, using active listening, patience, empathy, and kindness to resolve their issues
• Researching and problem-solving to determine the best solutions for customers, thinking proactively and setting follow-ups as needed
• Operating with a willingness to learn, sharing feedback, and being open-minded to grow
• Engaging with teammates, your direct Manager, and other team members across the organization using virtual collaboration tools to contribute to a customer-centric culture of collaboration

What You'll Need

To succeed in this role, you'll need:

• 2 years of customer service experience
• Excellent communication skills (written, verbal, and listening) in a written assessment
• Ability to multi-task and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry and rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Must be able to pass a background check

Technical Requirements

To work from home, you'll need:

• A large, distraction-free workspace with a computer monitor and webcam
• A reliable wired, high-speed internet connection (30 Mbps+ download speed/ 10 Mbps+ upload speed)
• A cell phone or tablet that can be used for two-factor authentication through Okta Verify

Why arenaflex Customer Service?

We're not just a company – we're a community of pet lovers who are dedicated to providing the best possible experience for our customers. As a Customer Service Representative at arenaflex, you'll be empowered to become your best, with:

• YOU BELONG: We're a place where you can be your authentic self, and our customers and partners are from everywhere – different places and different walks of life.
• YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming their best – no matter your role or location.
• YOU CAN MAKE A DIFFERENCE: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
• YOU WILL GET SUPPORT: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: We offer competitive wages, medical & dental insurance, 401k, and more!

Equal Opportunity Employer

arenaflex is committed to equal opportunity and values and embraces diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [[email protected]](mailto:[email protected]).

Apply Now

Ready to join our team and make a difference in the lives of pet owners? Apply now by clicking the link below: Apply Job! Apply for this job