Experienced Insurance Customer Service Representative – Work from Home Opportunity at arenaflex
At arenaflex, we're dedicated to providing exceptional customer service to our valued members and customers. As an experienced Insurance Customer Service Representative, you'll play a vital role in delivering top-notch support and ensuring our members receive the best possible experience. If you're passionate about insurance, customer service, and working from home, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading provider of insurance and roadside assistance services. With a rich history of innovation and customer-centricity, we've built a reputation for excellence in the industry. Our team of dedicated professionals is committed to delivering exceptional service, and we're looking for like-minded individuals to join our ranks.
Job Summary
As an Insurance Customer Service Representative, you'll be responsible for handling property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone. You'll provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium. This is a fantastic opportunity to work from home, with a competitive hourly rate and comprehensive benefits package.
Key Responsibilities
* Contact policyholders from our existing book of business through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal.
- Review and update policies to enhance retention and better meet the needs of the consumer.
- Counsel policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance.
- Make appropriate recommendations and/or changes to the policy and gain policyholder acceptance to process the changes.
- Receive and respond to calls and emails received by the insurance service center, documenting all activity in EPIC.
- Utilize knowledge of the insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service.
- Provide quotes on endorsements as requested.
- Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies.
- Process changes to policies within EPIC and submit changes to specific companies, following up with the company to ensure change requests have been processed in a timely manner.
- Review policy information and references company-specific claims procedures to assist insured in filing claims.
- Mail insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer.
- Recognize cross-sell opportunities (membership and insurance) and obtain quote information.
What We Can Offer You
* A competitive hourly rate, depending on experience and salary zone.
- Eligibility for Annual Merit Increase.
- Comprehensive Health benefits package, including:
+ Paid Time Off (accruals begin on the first day of employment). + 401(k) plan with a company match up to 7%. + Medical, Dental, Prescription, and Vision Coverage. + Tuition Reimbursement. + Life Insurance. + Flexible Spending Accounts.
- Nearly 4 weeks of paid time off accrued during the first year.
- Paid time off to volunteer.
- Free arenaflex Premier Battery Membership.
What We Need from You
* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment.
- Property and Casualty insurance license required.
- Membership license preferred and/or ability to obtain within 90 days of employment.
Work Schedule
* Monday - Friday, 10 a.m. to 6 p.m. CST, with rotating Saturdays with the team (9 a.m. to 3 p.m.).
Diversity, Equity, and Inclusion
At arenaflex, we're committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.
How to Apply
If you're passionate about insurance, customer service, and working from home, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Now! Apply for this job