Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance
At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented and passionate individual to join our team as a Service Desk Specialist/Live Chat Agent. If you're a tech-savvy problem solver with a knack for helping others, we want to hear from you.
About arenaflex
arenaflex is a leading innovator in the tech industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is comprised of talented individuals from diverse backgrounds, united by a shared passion for technology and a commitment to excellence. We're proud to be a part of the vibrant tech community in Denver, CO, and we're excited to welcome a new team member to our remote workforce.
Job Summary
As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our myColorado application. You'll provide top-notch support to our customers, troubleshooting and resolving issues in a timely and efficient manner. If you're a quick learner, a team player, and a passionate advocate for customer satisfaction, we want to hear from you.
Responsibilities
* Provide Tier I support and customer assistance for our mobile application, utilizing chat tools and following arenaflex's standard operating procedures.
- Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems.
- Install the myColorado software on supported devices, following defined procedures, processes, and methods.
- Employ Incident Management procedures to enter tickets into the required tracking system.
- Collaborate with our team to resolve complex issues and improve our customer support processes.
- Stay up-to-date with the latest developments in mobile technology and customer support best practices.
Minimum Qualifications
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
- OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
Substitutions
* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
- Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
- Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
Preferred Qualifications
* Jira experience.
- ITIL Certification.
- Agile and scrum methodology experience.
- Government work experience.
- Apple and Google Play Store experience.
- Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
What We Offer
* Competitive salary and benefits package.
- Opportunity to work with a leading innovator in the tech industry.
- Collaborative and dynamic work environment.
- Professional development and growth opportunities.
- Flexible remote work arrangement.
- Access to cutting-edge technology and tools.
- Recognition and rewards for outstanding performance.
Work Environment and Culture
At arenaflex, we value diversity, inclusivity, and teamwork. Our remote workforce is comprised of talented individuals from diverse backgrounds, united by a shared passion for technology and a commitment to excellence. We're proud to be a part of the vibrant tech community in Denver, CO, and we're excited to welcome a new team member to our team.
Training and Onboarding
* 3-week training program, Monday through Friday, 9 AM to 6 PM.
- Ongoing training and support to ensure your success in the role.
- Opportunities for professional development and growth.
How to Apply
If you're a motivated and passionate individual with a knack for helping others, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Note:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply for this job