Experienced Customer Support Specialist – US Market (1-Year Contract | Remote) at arenaflex
Join arenaflex, a leading legal-tech scale-up, on an exciting journey to revolutionize the way businesses operate globally. As a Customer Support Specialist, you will play a vital role in shaping the customer experience for our US market, providing top-notch support to our clients, and contributing to the growth and success of our innovative SaaS solutions.
About arenaflex
arenaflex is a pioneering legal-tech company founded in 2011, trusted by over 110,000 clients across the EU, the US, and 100+ countries. We are leaders in our industry, operating on a global scale, and developing cutting-edge tech solutions that empower businesses to focus on their core products while ensuring compliance with local, regional, and legal requirements. Our recent partnership with team.blue, a worldwide leader in digital enablement, has taken us to new heights, and we're now part of a thriving ecosystem that's changing the game.
Your Mission
As a Customer Support Specialist, you will be the face of arenaflex in the US market, providing exceptional support to our clients via email and chat. Your primary responsibilities will include:
- Responding to customer inquiries on payments, invoicing, account management, and our products
- Researching and explaining our services to ensure customers have a seamless experience
- Evaluating updates to our products and recommending possible improvements
- Collaborating with the Customer Care team to ensure consistent and high-quality support
Requirements
To succeed in this role, you will need:
- At least 2 years of experience in Customer Care or a similar position
- Full professional proficiency in English
- Remarkable enthusiasm and willingness to support a scale-up during its growth phase
- Exceptional soft skills, team spirit, and a willingness to learn
Added Values
While not essential, the following experiences will be highly valued:
- Previous experience in start-up and scale-up working environments
- Experience with HTML/CSS
- Experience with CMSs (such as WordPress, Shopify, Wix)
- Experience with Google Tag Manager
- Proficiency in Dutch, German, or Italian
Location and Work Environment
At arenaflex, we believe in the power of remote work. You will have the freedom to work from anywhere in the world, with the option to join our beautiful offices in Italy (Milan and Bologna) and Germany (Berlin and Hamburg) if you prefer. Our offices are designed to foster collaboration, creativity, and a sense of community.
Benefits
As an arenaflex team member, you can expect:
- REMOTE WORK: Work from anywhere, at any time, and enjoy the flexibility of remote work
- TRAVEL ALLOWANCE: Explore the world and spend time with your teammates in amazing destinations
- COMPANY RETREATS: Join us for fully paid week-long gatherings in incredible locations like Venice, Sicily, and the Dolomites
- LEARNING BUDGET: Invest in your professional growth with a budget for certifications, events, courses, and books
- ENGLISH CLASSES: Improve your English skills with our online classes, available weekly, within working hours
- WORK EQUIPMENT: Receive an equipment allowance to ensure you have the best tools to perform at your best
- BRIGHT & COLLABORATIVE WORK ENVIRONMENT: Join a multicultural team of talented and experienced colleagues, and enjoy a team spirit that's hard to find elsewhere
How to Apply
If you're passionate about delivering exceptional customer support and joining a dynamic team that's changing the game, please submit your CV in English. Don't miss this opportunity to be part of arenaflex's exciting journey!
Learn More About arenaflex
Want to know more about our company culture, values, and mission? Visit our website at arenaflex.com, or follow us on LinkedIn, Facebook, and Twitter.
Apply Now
Ready to take the first step in your arenaflex journey? Click the link below to apply: Apply Job! By applying, you hereby declare that you have read and understood our privacy policy (https://www.arenaflex.com/privacy-policy/96274994). Apply for this job