Part Time Customer Care Advisor - Evening Remote Work Opportunity with arenaflex
Are you a skilled communicator with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working with people from diverse backgrounds? If you're based near Leeds, West Yorkshire, and have a strong desire to work evenings remotely, we have an exciting opportunity for you to join arenaflex, a rapidly growing 5-star warranty business.
About arenaflex
arenaflex is a leading provider of innovative warranty solutions, dedicated to revolutionizing the industry with our commitment to quality and passion. As the UK's only 5-star rated motor warranty company, we're driven by a mission to set new standards and lead the market by example. Our team is passionate about delivering exceptional customer care, and we're seeking like-minded individuals to join our dynamic team.
The Role
As a Part Time Customer Care Advisor, you will play a vital role in assisting customers calling from Jamaica with potential warranty claims. Your primary responsibilities will include:
- Dealing with incoming calls from customers in Jamaica, providing exceptional customer service and resolving their queries in a timely and professional manner.
- Taking accurate details from customers, ensuring clarity and understanding throughout the conversation.
- Processing incoming and outgoing emails, maintaining effective communication with customers and colleagues.
- Performing computer-based administration tasks, including data entry and record-keeping.
- Maintaining a good level of product knowledge to provide informed responses to customer queries.
- Working effectively under own supervision, taking direction from the Customer Care Director, and contributing to a positive team environment.
Key Skills and Qualifications
To succeed in this role, you will need:
- Experience in customer service, with a strong focus on delivering exceptional customer experiences.
- Excellent telephone manner, with the ability to engage with customers and ensure a positive experience.
- Basic knowledge of Motor Vehicle parts is preferred, but not essential.
- Proficiency in the Microsoft Office suite, including Outlook, MS Word, and MS Excel.
- Familiarity with or knowledge of Patois (Jamaican Dialect) could be beneficial, but is not a requirement.
- Effective verbal and written communication skills, with the ability to interact with customers in a clear and concise manner.
- Attention to detail, with the ability to work accurately and efficiently.
- Ability to work under own supervision, taking direction from the Customer Care Director.
- Good sense of humour, with a positive attitude and a willingness to learn and grow.
Working Hours and Benefits
As a Part Time Customer Care Advisor, you will work a flexible schedule of 30-35 hours per week, with the following working hours:
- Winter working hours: Monday to Friday, 4:30pm-10:30pm
- Summer working hours: Monday to Friday, 5:30pm-11:30pm
You will be reporting to our Customer Care Director, who is based in our Leeds office. arenaflex offers a range of benefits, including:
- 25 days holiday plus Jamaican Public Holidays
- Company events
- Company pension
- Sick pay
- Work from home
Location and Schedule
The role is based in Leeds, West Yorkshire, with the opportunity to work remotely. The schedule is Monday to Friday, with night shift hours.
Experience and Qualifications
To be considered for this role, you will need:
- 3 years' experience in customer service
- 3 years' experience in Microsoft Office, including Outlook, MS Word, and MS Excel
- 2 years' experience in data entry
- Location: Leeds (West Yorkshire, Yorkshire and Humberside Region)
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to register your interest and submit your application.
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