Experienced Bilingual Spanish/English Customer Experts – Remote Opportunity at arenaflex
At arenaflex, we're a global, digital business services company that's dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, we're a force of good in supporting our communities, our clients, and the environment.
About arenaflex
arenaflex is a company that's passionate about making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. Our team is made up of over 500,000 inspired and passionate people who speak more than 300 languages, and we're committed to creating a collaborative and engaging work environment that allows our employees to grow and challenge themselves.
Benefits of Working with arenaflex
At arenaflex, we offer a range of benefits that make us an attractive employer. These include:
- Paid Training to help you develop your skills and knowledge
- Competitive Wages that reflect your value to the company
- Full Benefits, including Medical, Dental, Vision, 401k, and more
- Paid Time Off to allow you to relax and recharge
- Employee wellness and engagement programs to support your physical and mental health
Teleperformance and You
As a Bilingual Spanish/English Customer Expert at arenaflex, you'll be a key contributor to our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company? At arenaflex, the sky is the limit!
Work at Home Opportunity
This is a work at home position, and we're looking for individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY
Responsibilities
As a Bilingual Spanish/English Customer Expert at arenaflex, your responsibilities will include:
- Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
- Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or possible processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Meeting sales objectives as defined
Qualifications
We're looking for fearless people who are inspired to deliver only the best in all that we do. To be successful in this role, you'll need:
- Bilingual Spanish/English
- 6 months customer service experience minimum
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system
- Proven oral & written communication skills
- 6 months Call Center experience, preferred
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
- 6 months sales experience minimum
- Able to work independently
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Strong listening skills
- Superior negotiating skills
Work from Home Requirements
To work from home, you'll need:
- Internet Connection Requirements:
+ Minimum subscribed download rate equal or exceeds 12.0 Mbps + Minimum subscribed upload rate equal or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms + Proof of internet speed required
- Clean and quiet workspace
Employment Type
This is a full-time employment opportunity.
How to Apply
If you're interested in this opportunity, please apply through our website: Apply Job! We look forward to hearing from you! Apply for this job