Experienced Customer Service Representative – Data Information Processor – US Remote

At arenaflex, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control, and the ability to unite voice, video, and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

About arenaflex

arenaflex is a leading provider of on-demand data solutions for auto finance, government, and law enforcement organizations. Utilizing a national network of digital recognition technology devices, arenaflex aggregates and stores real-time intelligent data in a centralized, secure database, subject to the most stringent privacy and compliance standards available today. Our technology is nothing without the people behind it.

Job Description

We are a leader in the Repossession industry, and we're seeking a detail-oriented, driven Customer Service Processor to join our team. This position involves administrating over the acceptance of assignments from client/lenders, along with processing the assignments, processing the completion of services, and release of lender asset, upon execution of service. The position will involve processing client/agent requests while managing a high call volume.

Key Responsibilities:

* High multi-tasking environment

• Work within multiple systems
• Utilize client/lender databases, if applicable, to execute specific lender requirements
• Work in upwards of 15 different tabs between multiple screens
• Excellent customer service skills
• Ability to work independently as well as within a team
• Excellent communication skills
• Follow through and ownership of work to completion required
• Previous collection, repossession, or automotive industry experience preferred
• Microsoft Office and Google Suite product experience
• 40 wpm minimum
• Must be able to handle multitasking on a computer with multiple screens
• Ability to work remote without outside distractions

Essential Qualifications:

* High School Diploma or equivalent

• Minimum 2 years of customer service experience
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Preferred Qualifications:

* Previous experience in a high-volume call center environment

• Experience working with multiple systems and databases
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Experience working with clients and agents to resolve issues and concerns

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced environment with multiple priorities

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a range of training and development opportunities to help you grow your skills and advance your career

• Our team is passionate about innovation and continuous improvement, and we encourage our employees to share their ideas and suggestions
• We offer a range of benefits and perks to support your physical and mental well-being, including medical, dental, and vision benefits, 401K with company match, and paid time off packages

Work Environment and Company Culture:

* arenaflex is a remote-friendly company, and this position can be performed from anywhere in the US

• We value diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all employees
• Our team is passionate about innovation and continuous improvement, and we encourage our employees to share their ideas and suggestions

Compensation, Perks, and Benefits:

* arenaflex offers a competitive salary and benefits package, including medical, dental, and vision benefits, 401K with company match, and paid time off packages

• We also offer a range of perks and benefits, including incentive bonus plans, employee stock purchase plan, and paid parental and family leave

How to Apply:

If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally-protected characteristic. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [insert contact information]. Apply for this job