Experienced Customer Relations Coordinator – Telehealth Support and Project Management
Are you a customer-centric professional with a passion for delivering exceptional support and project management expertise in a fast-paced, collaborative environment? Do you thrive in a dynamic setting where no two days are the same? If so, we invite you to join arenaflex, a pioneer and expert in inpatient telehealth, as an Experienced Customer Relations Coordinator.
About arenaflex
arenaflex has revolutionized the healthcare industry by providing safer environments for over 1 million patients, with over 50 million live monitoring hours. Our commitment to reducing adverse events and optimizing workforce efficiencies has consistently lowered the cost of care while providing safer, more efficient healthcare for everyone. As an equal opportunity employer, we celebrate diversity and foster a healthier work environment where all qualified applicants receive consideration for employment without regard to their background.
Position Purpose
As an Experienced Customer Relations Coordinator, you will play a vital role in the planning, communication, and time management of ongoing support projects. You will be responsible for communicating accurate timelines, managing expectations, and coordinating internal resources to ensure seamless customer experiences. Your exceptional communication, leadership, and organizational skills will enable you to thrive in a high-pressure environment and provide top-notch customer support.
Responsibilities & Essential Functions
* Communicate with customers to coordinate upgrades, updates, and implementation of services
- Help customers plan and implement projects, building strong and lasting relationships
- Analyze, plan, and develop projects for the support team, defining clear deliverables for customers
- Attend regular technical team meetings to update on status information, challenges, and timelines
- Ensure prompt and accurate communication regarding client inquiries relating to ongoing projects
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
Competencies & Work Style
* Excellent communication and organizational skills, with the ability to create and maintain positive customer relationships
- Strategic thinking and implementation, with a strong understanding of data and the ability to explain reports
- Ability to manage multiple priorities concurrently, with a customer/client focus and a consultative approach
- Strong presentation and relationship management skills, with a working knowledge of Office and Reporting Tools
- Comfort with engaging internal and external customers in a consultative manner, with a willingness to provide customer support in a high-pressure environment
Education & Experience
* High School/ GED required; BA/ BS degree preferred
- Experience in the healthcare or medical industry technology, with excellent communication skills and the ability to thrive in a high-pressure environment
- Working knowledge of IT Support Team operation, with the ability to effectively communicate technical information to non-technical audiences
Work Environment & Physical Demands
* Must be able to sit for much of the workday with periodic walking and/or standing
- Must be able to work in a home office/office environment
- This position is full-time, with the option to work remotely within the U.S. when not traveling
Benefits & Perks
* arenaflex-sponsored Medical, Dental & Vision
- Safe Harbor 401K with Employer Matching up to 4%
- HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
- Flexible Time Off Plan & Paid Holidays
- Parental Leave
- Generous Tuition Assistance & Continuing Education Reimbursement available
- Employee Referral Bonus
Why Join arenaflex?
* Be part of a pioneering organization that has revolutionized the healthcare industry
- Collaborate with a talented team of professionals who share your passion for delivering exceptional customer support and project management expertise
- Enjoy a dynamic work environment that offers opportunities for growth and development
- Take advantage of our comprehensive benefits package and perks, designed to support your well-being and career goals
How to Apply
If you are a customer-centric professional with a passion for delivering exceptional support and project management expertise, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! Apply for this job