Experienced Customer Service Agent – Global Clinical Trials Support

At arenaflex, we're dedicated to revolutionizing the way clinical trials are conducted, and we're looking for a talented Customer Service Agent to join our team. As a key member of our Client Services Support team, you'll have the opportunity to make a positive impact on the world by using your critical thinking skills to resolve issues and provide exceptional customer service to our clients.

What Success Looks Like In This Role

As a Customer Service Agent at arenaflex, you'll be responsible for supporting, troubleshooting, and resolving end-user issues in our client software applications for clinical trials. You'll work closely with our team to document all call information according to our quality assurance (QA) and internal standard operating procedures. You'll also be responsible for monitoring team mailbox emails and documenting them according to procedures.

Key Responsibilities

* Support, troubleshoot, and resolve end-user issues in our client software applications for clinical trials

• Document all call information according to QA and internal standard operating procedures
• Monitor team mailbox emails and document them according to procedures
• Maintain confidentiality as appropriate at all times
• Adhere to departmental procedures for all emergencies

What We're Looking For

We're looking for a highly motivated and detail-oriented individual who is passionate about providing exceptional customer service. If you have:

• A college degree and at least one year of applicable experience (background investigation and drug screen required)
• Strong computer experience with Microsoft Office products and familiarity with SharePoint
• Strong troubleshooting skills
• Strong written and verbal English communication skills on a professional level
• Strong phone skills
• A strong commitment to customer service
• The ability to apply critical thinking and analytical skills appropriately to resolve daily issues
• The ability to work remotely within a 50-mile radius of Indianapolis and travel to client sites for urgent situations
• Fluency in Spanish, French, and/or Japanese is a plus, but not required

Work Environment and Company Culture

As a Customer Service Agent at arenaflex, you'll be working in a dynamic and fast-paced environment. You'll be part of a team that is passionate about providing exceptional customer service and making a positive impact on the world. Our company culture is built on collaboration, innovation, and a commitment to excellence.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Agent, you'll have opportunities to learn new skills, take on new challenges, and advance your career. We offer a range of training programs, including hands-on training for approximately the first 6 months from 8 am – 5 pm EST, Monday – Friday.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• A comprehensive benefits package, including medical, dental, and vision insurance
• A 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible work arrangements, including remote work options
• Professional development opportunities, including training and education assistance
• A fun and dynamic work environment with a team of passionate and dedicated professionals

FLEX WEEKENDS

As a Customer Service Agent at arenaflex, you'll have the opportunity to work a flexible schedule, including weekends. You'll be required to work second or third shift, possibly weekends, with availability to float and cover additional shifts as needed after training.

Security Clearance

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicants should be eligible for any required authorizations from the U.S. Government.

Equal Opportunity Employer

arenaflex is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.

Accommodations for US Job Seekers

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about arenaflex's EEO commitment here.

Apply Now

If you're passionate about providing exceptional customer service and making a positive impact on the world, we encourage you to apply for this exciting opportunity. Please submit your application through our website. Apply for this job