Experienced Business (B2B) Customer Service Support Representative (REMOTE) at arenaflex
Join arenaflex, a leading innovator in the wireless industry, as a Business (B2B) Customer Service Support Representative. As a key member of our team, you will have the opportunity to work with a talented group of individuals who are passionate about delivering exceptional customer experiences. In this exciting remote role, you will leverage your excellent communication and problem-solving skills to provide top-notch support to business customers, ensuring their wireless products and services meet their needs.
About arenaflex
arenaflex is a dynamic and forward-thinking organization that is revolutionizing the wireless industry. With a commitment to innovation, customer satisfaction, and employee growth, we offer a unique and rewarding work environment that fosters collaboration, creativity, and success. As a Business (B2B) Customer Service Support Representative, you will be part of a team that is dedicated to delivering exceptional customer experiences, driving business growth, and staying ahead of the curve in the ever-evolving wireless industry.
Key Responsibilities
As a Business (B2B) Customer Service Support Representative at arenaflex, your primary responsibilities will include:
* Interacting with business customers via phone and email to assist with business accounts, providing information about products and services, and resolving credit, customer service, and billing concerns.
* Acting as a liaison between customers, business representatives, and arenaflex support paths to ensure seamless resolution of customer issues.
* Maintaining accurate records of business interactions or transactions, including details of inquiries, complaints, or comments, as well as actions taken.
* Processing service requests through appropriate arenaflex channels to facilitate timely reconciliation and ensure correct authorization is received, recorded, and saved on all requests.
* Conducting account analysis and reviews, and proposing solutions to improve customer satisfaction and business growth.
* Following up with businesses to document their experience with service and ensuring that their needs are met.
* Collaborating with Cellular Sales B2B representatives to provide optimal care and support to business customers.
Daily Tasks and Tools
As a Business (B2B) Customer Service Support Representative at arenaflex, you will use a range of tools and technologies, including:
* Microsoft Office (Word, Excel, and Outlook)
* Salesforce
* Spreadsheets
* Extensive and accurate typing required
Essential Qualifications
To succeed in this role, you will need to possess:
* A high school diploma or equivalent experience
* Proficiency in Microsoft Office and basic computer skills
* Experience with face-to-face or telephone sales (preferred)
* Experience with customer service over the phone (preferred)
* Adaptability, attention to detail, customer focus, organizational awareness, planning and organizing, and written communication skills
Preferred Qualifications
While not essential, the following qualifications would be beneficial:
* Experience working in a customer-facing role, particularly in the wireless industry
* Knowledge of wireless products and services
* Experience with CRM software (such as Salesforce)
* Certification in customer service or a related field
What We Offer
As a Business (B2B) Customer Service Support Representative at arenaflex, you can expect:
* A competitive base pay of $18/hour
* Comprehensive health, vision, and dental insurance
* 401(k) matching
* Health and wellness program
* Discount on arenaflex services
* Employee assistance program
* Onsite gym and walking trail
Schedule and Employment Type
This is a full-time position, with a schedule that is Monday through Friday, 8:00 a.m. to 6:00 p.m. Days and hours of work are dependent on schedule availability and business needs.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and join our team at arenaflex today!