Experienced Customer Service Representative – Health Insurance Industry
At arenaflex, we're not just an insurance company; we're a team of dedicated professionals working together to provide personalized service and unmatched access to care for hundreds of thousands of North Dakotans. Our mission is to challenge the cost and complexity of health care in North Dakota, and we're looking for caring, innovative individuals who are ready to help create a new level of health and well-being in our state and beyond.
Work Environment
As an Associate Customer Service Representative at arenaflex, you'll have the opportunity to work in a fully remote environment, eligible for qualifying states. We empower our employees to find a work style that suits them best, and we're committed to providing a supportive and flexible work environment. Our team is dedicated to helping you succeed in your role and providing you with the tools and resources you need to excel.
Pay and Benefits
We offer a competitive pay range of $16.00 - $19.00/hour, with opportunities for continued salary growth through performance-based incentive programs. Our benefits package includes:
- A $2,000 New Hire Bonus, paid in two installments of $1,000 after 6 months and 12 months of employment
- A comprehensive benefits package, including 401(k), health, dental, vision, and life insurance, short-term and long-term disability, and paid parental leave
- Wellness incentives, including well-being lifestyle spending accounts, employee assistance programs, and employee discounts
- Encouraged paid time off, including paid holidays and flexible holidays to use as you wish
- 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours
- Employee recognition, community initiative events, and yearly company outings
What You'll Do
As an Associate Customer Service Representative, you'll be responsible for assisting and educating members, providers, or customers on products and plans. You'll research, analyze, and resolve all inquiries, promoting a favorable image of arenaflex by demonstrating shared business values to all who contact us. You'll also foster and preserve reputable relationships with all members, providers, or customers by providing accurate and timely information in response to all inquiries.
Key Responsibilities:
* Provides assistance, service, and education to members, providers, or customers through various channels, including telephone, internet, and written inquiries
- Ensures accuracy and timeliness in responding to inquiries
- Processes and resolves customer issues with varying complexities
- Documents interactions and correspondence with members or providers in a clear and concise manner and ensures they are tracked appropriately so they are easily accessible
- Applies computer-based skills to navigate multiple systems and internal resources to address inquiries and gather plan details for members or providers while maintaining timeliness standards and inventory levels
- Maintains base knowledge of insurance terms and practices along with various company offered products
What You Need to Succeed:
* A High School Diploma or GED with 1 year of experience in customer service or related experience
- 1 year of experience in an office-based setting or a contact center environment is highly preferred
- Strong communication skills, both verbal and written
- Technology savvy with the ability to navigate multiple computer programs and application systems
- Willingness to learn new skills
- Equivalent combination of education, experience, or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards
Equal Opportunity Employment
arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities, as well as Sexual Orientation or Gender Identity. We're committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.
How to Apply
If you're passionate about providing exceptional customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your application through our website or email [email protected].
About arenaflex
arenaflex is a leading insurance company dedicated to providing personalized service and unmatched access to care for hundreds of thousands of North Dakotans. We're committed to challenging the cost and complexity of health care in North Dakota and creating a new level of health and well-being in our state and beyond. Our team is dedicated to helping you succeed in your role and providing you with the tools and resources you need to excel.
Why Join arenaflex?
* Competitive pay and benefits package
- Opportunities for continued salary growth through performance-based incentive programs
- Comprehensive benefits package, including 401(k), health, dental, vision, and life insurance, short-term and long-term disability, and paid parental leave
- Wellness incentives, including well-being lifestyle spending accounts, employee assistance programs, and employee discounts
- Encouraged paid time off, including paid holidays and flexible holidays to use as you wish
- 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours
- Employee recognition, community initiative events, and yearly company outings
- Supportive and flexible work environment
- Opportunities for career growth and development
Join Our Team
If you're passionate about providing exceptional customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your application through our website or email [email protected].
Contact Us
For more information about this role or to discuss your qualifications, please email [email protected]. We look forward to hearing from you! Apply for this job