Customer Service Trainee
About Our Organization For generations, we’ve dedicated ourselves to supporting working families across North America. Through long-standing partnerships with thousands of unions and member-based groups, we help ensure their communities receive dependable information about the benefits designed to protect them. As the only benefits provider operating under a fully unionized label, our commitment to service, integrity, and trust sets us apart. Families rely on us—and we take that responsibility seriously. Position Overview This role offers more than remote convenience; it provides the chance to contribute to something meaningful. You’ll be assisting union members who personally request benefit information, guiding them through their options and helping them understand the resources available to them. Your responsibilities will include:
- Reaching out to members via phone or virtual meeting
- Coordinating and conducting scheduled benefit consultations
- Breaking down program details in a straightforward, easy-to-understand way
- Completing digital forms with accuracy
- Offering follow-up support to maintain ongoing relationships
Every conversation you have helps families make well-informed choices about their coverage and long-term financial protection.
What We Offer
- Strong Earning Potential – Weekly compensation with bonus opportunities
- Career Mobility – A clear path for promotion and leadership advancement
- Flexible Scheduling – Manage your time in a way that supports your lifestyle
- Remote Work Environment – Entirely online, with tools and systems ready to support you
- Residual Income – Ongoing earnings from recurring renewals
- Benefits Package – Health, dental, and vision available
- Professional Growth – One-on-one coaching, mentorship, and structured training
- Travel Incentives – Annual, company-funded trips to sought-after destinations such as Puerto Rico, Cancun, Disney, Las Vegas, and the Bahamas
Who Succeeds Here We’re seeking individuals who demonstrate:
- Clear, confident communication skills
- Strong organizational habits and reliability
- A genuine desire to help and educate others
- A high school diploma or equivalent
- Background experience in customer service, retail, or sales (helpful but not required)
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