Tier 1 Technical Support Representative
DuraLabel is currently seeking a Tier 1 Technical Support/Call Center Representative to join our highly reputable team. If you have hands-on technical aptitude, a sharp eye for detail, enjoy customer service and are driven to work both independently and with a team, this could be the job for you!
Job Description:
- Communication via phone and e-mail to assist customers with any questions or issues they encounter with the software and/or printer(s) currently offered by DuraLabel
- Develop and utilize technical expertise in DuraLabel applications
- Assist customers with installing and using safety label printing software
- Log cases detailing requests for technical assistance and steps taken to resolve
- Set and complete follow up tasks for customers with ongoing issues
- Support can include, but is not limited to:
- Software and printer driver installations
- Printer and software troubleshooting
- Printer and software training
- Escalating cases to Tier 2 when necessary
- Creating custom samples/templates for Account Managers and customers
Other Requirements
- This is an entry level position with the expectation of growth within the department.
- A passion for working with people and customer service
- Ability to communicate well, including oral, written and presentation skills
- Intermediate knowledge of Microsoft 365 suite
- Detail-oriented self-starter, comfortable working independently and as part of a team
- Excellent time management skills, prioritizing and handling multiple tasks at the same time
- Bilingual (Spanish/English) applicants a plus
Pay/Hours:
- This position offers growth potential in both responsibility and pay. The initial pay is up to $20/hour DOE
- The working hours for this position will be 8-hour workdays (M-F) with start times between 5:30 A.M and 7:00 A.M.