Collections & Default Strategy Professional

As part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself!

The Property Secured Business Execution Team is a newly established team focused on driving operational excellence and effective change across the organization. The team’s primary objective is to identify opportunities for efficiency, thoughtfully prioritize initiatives, and ensure changes are implemented in a disciplined and timely manner. By aligning strategic priorities with execution, the Business Execution Team enables sustainable improvements, streamlined processes, and consistent delivery of business outcomes.

Most importantly, at Citizens we’re more than a bank and you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!

Primary responsibilities include

• Partner across all areas of the Property Secured business, including servicing and default, to drive execution of prioritized initiatives.
• Serve as a core business lead on capital and strategic projects, ensuring Property Secured requirements are clearly defined and delivered.
• Identify, evaluate, and implement process, system, and technology enhancements that improve efficiency, scalability, and risk outcomes.
• Translate business strategy and operational needs into executable plans, coordinating delivery across stakeholders.
• Support disciplined execution by aligning initiatives to business priorities, timelines, and available resources.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications

  • 1 or more years of relevant Collections, Change Management or Third-Party Management exposure and/or experience

  • Ability to assess, identify and mitigate risk issues early on in the process, including proper allocation and management of such risks
  • Strong organizational, communication and planning skills

  • Strong Microsoft Office skills – Word, PowerPoint, Excel, Visio

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday through Friday, 8:00 AM – 5:00 PM

Company

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.