Investigator Support Assistant

Labcorp is seeking a remote Investigator Support Assistant to join our team in Bulgaria.

Work Schedule:

Monday-Friday: 10AM to 7PM CET or other hours if required

Saturday shift required once every 2 months.

Job Responsibilities:

• Notifying investigator sites, sponsors, and affiliates of laboratory results, sponsor determined flags, and test cancellations as defined in the Statement of Work (SOW)

• Monitoring, tracking, and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays

• Updating the database with appropriate information and informing personnel of additional testing needs.

• Supporting sites and sponsor with project related questions via phone and email

• Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP)

• Assisting and supporting in the implementation of global processes and procedures

• Tracking and reporting metrics as determined by management in the agreed timelines

• Documenting all service failures, resolving, and escalating to management when appropriate resolution is incomplete

• Acting as a liaison for both internal and external clients

• Communicating investigator site needs when new policies or procedures are discussed

• Instilling a culture where patient safety is top priority

• Promptly address patient safety issues and escalates as needed for resolution

• Ensuring the investigator’s needs are explored prior to implementation of new processes and procedures

Minimum Qualifications:

• High school degree

• 6 months or more of experience in customer service

Preferred Qualifications:

• ​College or university degree

Additional Job Standards:

• Fluency in English + fluency in Italian, and/or Spanish, and/or German, and/or French.

• Self-motivated with strong verbal communication skills

• Attention to detail and good organizational skills

• Team player with an ability to work independently

• Ability to handle multiple tasks and multiple distractions while maintaining a professional manner

• Ability to work from 10AM to 7PM CET or other hours if required

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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