[Remote] NationalLink Reviewer, Quality Assurance
Note: The job is a remote job and is open to candidates in USA. ServiceLink is seeking a NationalLink Reviewer for Quality Assurance. The role involves performing administrative reviews of valuation products in compliance with regulatory and industry standards, while ensuring timely resolution of client issues.
Responsibilities
- Ensure that all steps of the QA Valuation process are completed accurately and within the required SLA (Service Level Agreement) timeframes
- Meet personal and departmental productivity and quality goals/metrics
- Interpret and implement Quality Assurance policies and procedures for Valuation products
- Apply knowledge of appraisal industry guidelines as products so that valuation quality meets defined standards
- Gain necessary documentation from the Appraisal vendor to ensure supportable and accurate valuation reporting
- Maintain compliance with State and Industry regulations including Appraisal Independence
- Monitor, track and consistently respond to client and vendor inquiries
- Ensure appropriate escalation paths are followed
- Communicate daily with QA Team Lead and Appraisal Operations Director on department operation protocols
- Attend departmental meetings as required
- Maintain a positive, professional business relationship with vendors, clients and internal staff
- All other duties as assigned
Skills
- Bachelor's or Associate's Degree from an accredited institute
- Attention to detail
- Strong customer service and communication skills
- Ability to read operational reports and workflows
- Knowledge of personal computer operation, including use of Microsoft Outlook, Word and Excel
- Prior experience as a mortgage underwriter or experience with Valuations/appraisal administrative review strongly preferred
- Good working knowledge of standard appraisal practices and procedures including USPAP strongly preferred
- Knowledge of valuations office processes, procedures and technology
Company Overview
Company H1B Sponsorship