Onboarding Manager
The construction industry is facing a severe labor shortage. The industry is at an inflection point where they must reimagine talent and modernize their people strategy. Bridgit is the category leader for workforce planning and working with the largest and most sophisticated US general contractors. Although we have continued to gain traction since launching in 2019, there is significant opportunity ahead as we continue to innovate and broaden our offering.
As an Onboarding Manager, you will own the onboarding and implementation process for our clients. Your expertise will enable customers to unlock the full potential of our product while creating a foundation for long-term success.
What You’ll Do:
- Lead the end-to-end implementation process, including scoping, data migration, system configuration, consultations and user training
- Collaborate closely with customers to gather requirements, set timelines, and manage expectations
- Analyze customer data, ensuring accuracy and alignment with project goals
- Build and execute workflows to support clients in adopting our platform efficiently
- Conduct tailored training sessions for customer teams, enabling them to maximize product value
- Monitor and report on key implementation milestones, escalating issues when necessary
- Serve as a bridge between customers and internal teams (Sales, Product, and Customer Success) to ensure a smooth handoff post-implementation