Associate Systems Administrator- H
Altera Digital Health APAC is a part of N. Harris Computer Corporation, delivering innovative health IT solutions. The Associate Systems Administrator plays a critical role in ensuring uninterrupted hospital and data center operations by providing timely technical support to users and managing service desk tickets.
Responsibilities
- Provide onsite and remote technical support to clinical and non‑clinical users, prioritizing patient care–critical systems
- Diagnose and resolve hardware, software, network, and voice‑related issues, escalating as appropriate
- Install, configure, image, deploy, upgrade, and replace desktops, laptops, peripherals, mobile devices, and telecom equipment
- Support Microsoft Windows, Apple devices, Microsoft Office, and enterprise applications
- Support VoIP phones, softphones, voicemail, call routing, and Cisco Call Manager (CUCM)
- Perform moves, adds, and changes (MACs) for user accounts, workstations, and phone systems
- Assist with onsite IT infrastructure and data center operations, including equipment racking and vendor escorts
- Monitor, prioritize, document, and resolve service desk tickets in alignment with ITIL best practices
- Provide user guidance and basic training to promote efficient use of IT and telecommunications tools
- Maintain accurate IT asset inventory, configurations, and technical documentation
- Assist with user access requests and password resets in accordance with security policies
- Maintain compliance with healthcare IT standards, safety requirements, and HIPAA‑aligned practices
- Participate in IT projects, system upgrades, and technology refresh initiatives
- Contribute to policies, procedures, and proactive solutions that reduce recurring support issues
Skills
- High School diploma required
- Associate degree, 2+ years job-related experience or technical certification preferred
- 1+ year experience in a Data Center Operations role
- Strong interpersonal and communication skills
- Strong analytical and troubleshooting (problem determination/resolution) skills
- Basic experience using a Service Desk ticketing system such as Service Now
- Basic knowledge of ITIL
- Knowledge of Microsoft Windows technologies, Apple products and networking principles are a plus
- Possess a strong working knowledge of PC operation and software (Microsoft Word and Microsoft Excel proficiency)
- Possess a valid Driver's License and the ability to travel to offsite locations as required
Company Overview