Income Verifier
Fairstone Bank is a leading alternative lending bank in Canada, dedicated to providing innovative financial solutions. They are seeking an Income Verifier to review and verify applicant income and employment information, manage a busy workflow, and provide detailed customer-oriented service.
Responsibilities
- Review and verify applicant income and employment information
- Process any income and/or trailing documents received
- Managing a busy workflow while maintaining a high level of accuracy and meeting defined service standard and turnaround times
- Follow up with assigned dealerships to resolve pending/missing items via phone, fax and email, communicate and resolve issues
- Update records of customer interactions, process customer accounts and file documents
- Carefully review applicant proof of income and employment documentation to ensure legitimacy and accuracy
- Contact employers over the phone to further corroborate the information in a professional manner
- Provide prompt, efficient, detailed customer-oriented service to all stakeholders
- Perform all other duties as assigned
Skills
- Excellent verbal and written communication skills
- Ability to thrive in a fast-paced, ever-changing environment
- Exceptional attention to detail while operating under a sense of urgency
- Strong analytical and arithmetic skills
- Advanced internet browsing and amazing investigative skills
- Clear communication over the phone and strong listening skills
- Ability to manage a busy workflow and multi-task effectively
- Tech-savvy with knowledge of Microsoft Office Suite and Outlook
- Previous experience in a lending, automotive-related business, or financial services
- Post-secondary education
Benefits
- Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
- Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
- Group Retirement Savings Plan with up to 7% employer match.
- Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
- Gym access at our London and Montreal offices.
- Education Assistance Program and Fairstone Academy for training and skill development.
- Parental leave top-up program to help you during life’s big moments.
- One paid volunteer day to give back to causes that matter to you.
Company Overview