Customer Service Rep II
NeighborHealth is one of the largest community health centers in the country, committed to serving the greater Boston area. They are seeking a friendly, hard-working Contact Center Representative fluent in both English and Spanish to support clinical departments by answering patient calls, scheduling appointments, and processing refill requests.
Responsibilities
- Schedule, reschedule, and cancel appointments
- Document clear and concise messages and route appropriately
- Appropriately transfers calls to other departments when required
- Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information
- Process refill requests accurately and effectively, according to guidelines
- Conduct outreach calls on behalf of clinical departments
Skills
- HS Diploma/GED required
- Excellent written and verbal communication, judgment and problem solving skills
- Minimum of 1 year customer service, administrative, or call center experience
- Bilingual fluency Spanish/English required
- Knowledge of medical terminology and experience working with electronic medical record technology a plus
- Proficient in Microsoft Office Suite
Benefits
- Medical, dental, and vision coverage.
- Life and disability insurance.
- 401(k) retirement plan.
- Tuition reimbursement.
- Flexible spending and transportation accounts.
- Paid holidays, vacations, sick, and personal time.
- Generous staff development benefit.
- Excellent malpractice coverage.
- Pet insurance.
- And much more.
Company Overview