Technical Solutions Engineer - NDO
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. They are seeking world-class Technical Solutions Engineers to support their products and solutions, focusing on post-sales technical support and ensuring customer success through effective problem-solving and collaboration with various teams.
Responsibilities
- Post-sales technical support for Arista products focusing on Cloudvision (CVP / CVaaS)
- Respond to customer product inquiries via telephone or email
- Resolve customer concerns raised during installation, operation, and maintenance as well as product application or compatibility inquiries
- Troubleshoot problems with hardware/software applications and recommend corrective action
- Recreate customer network issues in a dedicated lab environment (as needed)
- Document customer communication and recurring technical issues to support product quality programs and product development
- Interpersonal skills, product knowledge/expertise are critical to responding to daily, customer-centric activities
Skills
- Minimum of 1-5 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging, and/or administering network protocols and/or technologies
- Expert technical knowledge is required in several of the following areas: Network management platforms, DevOps platforms, APIs (JSON, gRPC, curl/Postman/requests etc.), scripting (Python, Bash), Containers (Kubernetes, Docker), Linux, Ansible, KVM
- General knowledge is preferred in the following areas: Ethernet, VLANs, IP routing, TCP/IP, Multicast, Protocols (BGP, ISIS, OSPF, PIM, IGMP; etc.)
- Working experience with proprietary Server virtualization solutions is highly desired (VMware ESXi, Microsoft Hyper-V, KVM, etc)
- Experience with network troubleshooting tools such as Tcpdump and Wireshark are highly desired
- Familiarity with any or some of the following is a plus: Overlay platforms VMWare NSX, Cisco ACI, Terraform; Public clouds (AWS, Azure, GCP), Golang; Prometheus/Grafana; SSO (OIDC and SAML), Git (branches, commits, etc), GitHub/GitLab, Arista Validated Design
Benefits
- Medical
- Dental
- Vision
- Wellbeing
- Tax savings
- Income protection
Company Overview
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