Wire Specialist - Hybrid (Corporate/Porterville)
Bank of the Sierra is a financial institution seeking a Wire Specialist to provide operational and customer service support for various banking operations. The role involves managing incoming and outgoing wire transfers, balancing funds, and ensuring accurate reporting while delivering excellent customer service.
Responsibilities
- Borrowing and balancing from multiple other institutions
- Completing borrowing and balancing reports throughout the day
- Inputting outgoing wires
- Verifying outgoing wires with customers
- Reviewing, initiating, and processing Incoming/Outgoing wires
- Reverse wires
- FX Items – PCBB Balancing, orders, shipping, wires, and check items
- Swift code searches
- Garda branch shipping requests or errors
- FRB GL Recon currency outages
- Logic Path C3 Currency/Coin Ordering and Shipping for branches
- Answering service messages, e-mails, CRM events, and telephone inquiries from the branches and Customer Service
Skills
- Excellent customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with customers and employees
- Strong communication & organizational skills
- Detail-oriented with a high degree of accuracy
- Competence with computers, telephone, 10-key calculator, other office machinery, Word, and Excel
- Ability to work in a fast-paced environment & under pressure as needed
- High school diploma or equivalent required
- At least 1-2 years of related experience is required
Company Overview