Experienced Customer Service Representative I – Remote or Hybrid Work Opportunity at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex, a leading financial institution, is seeking an experienced Customer Service Representative I to join our team. As a Customer Service Representative I, you will be the face of arenaflex, providing top-notch service to our valued customers while working in a remote or hybrid environment.

About arenaflex

arenaflex is a national bank headquartered in Miami Lakes, Florida, with banking centers across the United States. We pride ourselves on our entrepreneurial and collaborative culture, which fosters a diverse and inclusive environment where all employees have the opportunity to advance, grow, and achieve their goals. Our rally cry is to "GO FOR MORE," a call to action to go above and beyond to provide the best customer experience to every client and to "GO FOR MORE" in your career.

Why arenaflex?

Working for arenaflex offers you exciting challenges and opportunities to advance your professional development, while empowering you to deliver and be your best. We are happy to report the average tenure according to LinkedIn insights is 8.3 years. We strive to provide a competitive benefits plan to our employees and are proud to have been ranked #3 as one of the 2022 Healthiest 100 Workplaces in America by Springbuk and awarded HEALTHIEST EMPLOYER by the South Florida Business Journal for three consecutive years since 2020.

Our Culture

At arenaflex, we believe we are only as successful as our people and are committed to providing training and innovative resources that prepare you to reach your full potential. That's why in addition to tuition reimbursement, we provide our employees with exciting career coaching, courses, and training through our own GO FOR MORE Academy and mentoring opportunities through our iCARE (Inclusive Community of Advocacy, Respect, and Equality) program. We strive to provide our employees with a work-life balance, with many positions offering a hybrid work environment, as well as a remote work environment for designated positions.

Job Summary

As a Customer Service Representative I, you will be responsible for processing customer transactions and researching and resolving customer inquiries by completing maintenance on arenaflex's customer service applications. This position requires a strong and diverse skillset in relevant areas to drive success. You will provide excellent customer service to arenaflex customers and handle calls/customer contact within established guidelines.

Key Responsibilities:

* Provides service that makes a difference!

• Maintains call productivity & quality scores well above minimum standards.
• Acquires, demonstrates, and utilizes knowledge of Retail, Online banking, Mortgage, and Business product expertise.
• Furnishes prompt, efficient, and accurate service while servicing customer inquiries.
• Demonstrates excellent communication and active listening skills.
• Ensures that the company's customers receive an exceptional level of service.
• Meets established guidelines and SLA's.
• Handles customer inquiries efficiently and effectively.
• Demonstrates abilities to Cross-sell financial services and products.

Requirements:

* High School Diploma or equivalent required.

• 0-3 Years of Call Center experience, retail banking products, and/or Residential Loans experience preferred.
• Expected salary: Competitive salary based on experience.

Work Environment:

* Hybrid Schedule for residents in Miami-Dade and Broward County reporting to Doral, FL Office Location.

• Will consider Fully Remote for candidates outside of South Florida (Miami-Dade/Broward County).

What We Offer:

* Competitive salary and benefits package.

• Opportunities for career growth and advancement.
• Comprehensive training and development programs.
• Collaborative and dynamic work environment.
• Flexible work arrangements, including remote and hybrid options.
• Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply To This Job Apply for this job