Patient Care Coordinator
Description
Job Summary
The Patient Care Coordinator is responsible for supporting the patient life cycle process. In this role, you will provide follow-up care coordination, assisting with managing prescription-related needs, and assisting with Tandem and the prior authorization process. This role ensures patients a concierge service, providing a high-quality care experience.
This position can also be remote but must be located in Eastern PA.
Key Responsibilities
- Conduct post-procedure follow-up with patients to assess healing, address concerns, and reinforce care instructions
- Respond to patient inquiries related to post-surgical care, symptoms, and recover expectations
- Triage patient concerns and escalate clinical issues to providers or nursing staff when appropriate
- Assist with prescription refill requests and questions regarding prescriptions
- Support prior authorization and biologic process, including tracking approvals and denials in Tandem
- Assist billing team with collecting on overdue patient balances
- Document all patient interactions accurately in the EMR system
- Collaborate with clinical and administrative teams to ensure continuity of care
- Assist with increasing patient retention by identifying and contacting patients to schedule return visits
Requirements
Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- 2-4 years of experience in dermatology, medical office, or healthcare coordinator role preferred
- Familiarity with dermatologic procedures and post-care instructions is required
- Proficiency in EMR systems is required; experience with Modernizing Medicine is preferred.
- Strong communication skills
- High attention to detail and accuracy in documentation
- Customer-service orientated with a compassionate, patient-first approach
- Self- starter and ability to work independently