Closing Coordinator Support

About Homeward

Homeward takes the “what ifs” out of homebuying by creating financial products that give buyers and sellers certainty and convenience. We’re a fast-paced, remote-first real estate startup that partners with real estate agents to offer innovative products and services, helping clients buy with cash, sell with certainty, and time their move, regardless of the market.

Founder and CEO Tim Heyl, owner of one of the fastest-growing agent teams in the country, started Homeward in 2018 to fix the antiquated and broken real estate process. Today, we offer bundled cash offers, mortgage, and title services in 13 states, enabling buyers and sellers to move with certainty and convenience.

We’re a fully remote company with a diverse team spread across several countries - Grounded in three core values: The Golden Rule, One Team One Dream, and Calm Focus. Hear from our employees about what our values mean to them.

About the opportunity

The Closing Coordinator Team sits at the center of all the action while being responsible for delivering a world class experience to every Homeward customer and agent that includes an on-time closing.

As part of the team, you’ll be responsible for assisting each transaction through to completion to ensure clarity for the critical team of Homeward’s front-facing team. The role will include collaboration with both internal and external service providers, such as title, mortgage and insurance providers, while managing transactions through each critical phase.

This position will challenge your ability to establish and implement complex operational processes while working cross-functionally with other critical teams including operations, sales, product, engineering, and customer experience among others.

Note: This role may require some weekend availability.

In this role you will

• Reviewing and approving settlement statements
• Managing insurance and other critical service orders
• Tracking all critical dates, details, forms, and contracts in our CRM (Salesforce)
• Collaborating with the CX team to ensure we have all necessary deliverables from our buyers to close accurately and on time every time
• Making sure all pre-closing items have been ordered, received and approved (i.e. HOA docs, Surveys, Appraisals)
• Reviewing title commitments
• Following up with lenders and title on closing status
• Requesting and tracking wires to closing
• Receiving, approving & coordinating the signing of all closing documents

What you’ll bring

• 2+ years Real Estate transaction management experience
• Exceptional organizational skills
• Attention to detail and ability to achieve thoroughness and accuracy
• Ability to adapt and respond to changing priorities and processes as needed
• Impeccable written and verbal communication skills
• Strong time-management and project management skills
• An ability to remain focused and execute under pressure of deadlines and multitasking
• An intrinsic desire to serve customers and provide a delightful, seamless experience
• The drive to be apart of innovation and a growing collaborative team
• Bachelor's degree and/or real estate license preferred

The perfect candidate for this role may be a licensed agent that has realized they prefer the back end or support side of real estate more so than the selling, cold calling, door knocking, etc. Or perhaps the perfect candidate has worked on the support side for another real estate team or company, and is looking for a growth opportunity. This could include those currently or recently working as a Transaction Coordinator/Manager, a Closing Coordinator/Manager, an Executive Assistant, Account Manager or a Listing Manager/Coordinator.

Value-Driven Employee Experience

THE GOLDEN RULE. It’s simple: Treat others the way we want to be treated. Whether we’re dealing with colleagues or customers, we don’t prioritize money or growth over people, and we practice empathy at every opportunity.

CALM FOCUS. We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. But by focusing on the larger objective rather than rushing from one task to the next, we can create solutions our customers love.

ONE TEAM, ONE DREAM. Big problems require big solutions. We look at our customers’ experiences holistically and recognize that solving them requires collaboration across teams and our three affiliate companies — Homeward, Homeward Mortgage and Homeward Title.