Client Success Manager - Onboarding (INTERNAL USE ONLY)
Description & Requirements
Who we are
Intrinsic Digital, Inc. (http://www.intrinsicdigital.com) is at the forefront of digital marketing. Our service lines include Apartment Geofencing, Kurie, Hotel Geofencing and Restaurant Geofencing, offering mobile and streaming TV advertising to the multifamily, hospitality, and restaurant industries.
Intrinsic Digital is a fully remote company with team members located across the United States and the Philippines. Our culture is based around our Core Focus, “We love the journey and embrace what’s next” and six Core Values: Accountability, Authenticity, Caring, Neutralevity, Surprise & Delight and X-Ray Vision. We may be remote, but no one is isolated in their work. Our initial onboarding and ongoing collaboration efforts have formed a cohesive team. We were voted No. 1 Best Place to Work in Multifamily and certified Great Places to Work in 2024. Employees consistently score us above 9 out of 10 on two key satisfaction categories: “Intrinsic Digital cares about my well-being” and “I would recommend Intrinsic Digital as a great place to work.”
Who you are
You’re a highly organized and collaborative leader who thrives on building processes, supporting people, and ensuring new clients have a smooth and strategic onboarding experience. You’re confident leading a team of onboarding specialists and coordinators, while also maintaining a small set of your own clients to stay grounded in the work. You love partnering across teams to streamline operations and bring structure to the onboarding journey. You’re always looking for ways to help your team grow and improve processes.
Qualifications
- Bachelor’s degree in marketing, business, or related field
- 3+ years of experience in onboarding, client success, or digital marketing leadership
- Proven ability to lead and develop a team while managing your own accounts
- Experience navigating and managing change in a dynamic, fast-paced environment
- Skilled in process creation, cross-functional communication, and workflow optimization
- Demonstrated ability to continuously identify process gaps and proactively offer solutions
- Strong communication, mentorship, and problem-solving skills
- Experience in managing cross-team timelines and priorities
- Proficient in HubSpot and Asana
- Multifamily industry experience is a plus
A day in the life
As the Client Success Onboarding Manager, you own the full onboarding journey from signed contract to successful launch. You balance leading your team with hands-on client work.
Responsibilities include:
- Oversee your onboarding team and ensure individual and team performance meets expectations
- Manage onboarding timelines across multiple accounts to keep launches on schedule and aligned
- Mentor and support your direct reports, providing strategic guidance and feedback
- Maintain a small portfolio of onboarding clients to stay connected to day-to-day execution
- Collaborate with Sales, Creative, Leadership, Marketing, Campaign, and Client Success teams to ensure smooth handoffs and strategic campaign launches
- Other duties as assigned
Benefits & Perks
At Intrinsic Digital, you’ll have a front-row seat at a rapidly scaling company that is driving innovation in multiple industries, as well as a chance to make a real impact on the growth of our business.
Intrinsic Digital offers a fast-paced, supportive, and diverse culture.
We offer:
- 100% company paid health insurance for employees and 50% for dependents
- 100% company paid vision and dental insurance for employees and 50% for dependents
- Company paid short- and long-term disability
- Company paid life insurance
- 10 weeks paid parental leave
- 3-4 weeks paid time off (based on tenure)
- 10 paid holidays
- Company paid 401k contributions that are 100% vested
- Annual cash bonuses based on company and personal performance
- A choice of five 8-hour schedules with start times between 7 am and 11 am EST, available after 30 days
- Monthly fitness reimbursement
- Pet discount plan