Client Relations Specialist (bilingual Japanese–English or Korean–English)
Mizuho Bank is a leading global financial institution, and they are seeking a Client Relations Specialist to support their relationship management efforts. This role involves processing client transactions, maintaining records, and ensuring effective communication between clients and internal teams while adhering to compliance standards.
Responsibilities
- Serve as a liaison between clients and internal teams to ensure timely and accurate processing of customer banking transactions including but not limited to uncommitted/committed loans, foreign exchange, all types of deposit booked in New York Branch
- Collect, retrieve, verify, and update client profile documents, including company information, authorized signers/users, and product-specific access rights
- Upload and manage digital files in the internal system, ensuring completeness and accuracy
- Provide back-up support to other staff members to maintain department productivity standards
- Provide support related to client onboarding and maintenance
- Coordinate with the related to resolve client inquiries and ensure service excellence
- Maintain confidentiality and adhere to compliance standards in all client interactions
Skills
- Prior experience in a professional office environment; banking or financial services experience preferred
- Proficiency in Microsoft Office 365, especially Outlook, Excel, and Word
- Strong attention to detail and organizational skills
- Effective verbal and written communication skills
- Bilingual proficiency in Korean and conversational-level Japanese is considered a plus
- Client-focused mindset with a proactive approach to problem-solving
- Ability to manage multiple tasks and deadlines in a fast-paced environment
- Familiarity with client documentation standards, basic financial products and regulatory requirements in banking
Benefits
- Medical
- Dental
- 401K plans
- Discretionary bonus
Company Overview
Company H1B Sponsorship