Client Service Project Manager - 2nd Shift - Hybrid
Toppan Merrill is a global technology leader committed to simplifying regulatory disclosure and communications. They are seeking a Client Service Project Manager to manage client accounts and ensure all internal and regulatory needs are met while fostering positive relationships with executive level clients.
Responsibilities
- Lead and/or assist with the preparation of various client disclosure documents
- Develop and foster positive relationships with executive level clients by actively participating in client meetings and/or onboardings
- Coordinate with fellow project managers, clients, and internal teams to ensure requested services are completed
- Ensure resolution to client inquiries by acting as first point of contact, directing and/or escalating concerns to the appropriate internal teams
- Document all client activities on our internal workflow tool to ensure proper detailed documentation for job tracking and billing
Skills
- 1+ years of experience in a client service environment
- Experience in financial services industry a plus
- Talented role model in the delivery of service, with demonstrated successes in high-caliber client facing environments
- Possess a keen awareness of deadlines and a willingness to work with team members or alone for optimal productivity
- Understanding of financial document types and the ability to clearly communicate objectives are key attributes in our time-sensitive and deadline-driven business
- Willingness to be flexible and to work overtime hours as needed during the week and on weekends
Benefits
- Enhanced Medical, Dental, Vision and Life insurance for employees and dependents
- 401(k) with company match with full vesting from date of hire
- Paid time off including vacation, sick, community involvement, bereavement, jury duty, and holidays.
- Paid parental leave
- Paid community involvement/volunteer days
- Wellness Resources and Employee Assistance Programming
Company Overview
Company H1B Sponsorship