[Remote] Remote Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Copart is a technology leader and the premier online vehicle auction platform globally, seeking a Customer Service Representative (CSR) to provide exceptional service to both internal and external customers. The CSR's primary function is to facilitate the release of vehicles and ensure a unique customer service experience through effective communication and problem-solving skills.
Responsibilities
- Understanding client needs and offering solutions and support
- Position may expand to include Chat and Email Customer Support. Answer and place call in a professional manner
- Measured on call quality – (Knowledge, level of professionalism, time to place follow-up calls)
- Focus on a call resolution & use company resources to gather information and offer solutions to meet customer needs
- Other duties as assigned
Skills
- One year of office support experience in a customer service role preferred
- High School diploma
- Excellent customer service skills and attitude
- Excellent written and verbal skills
- Proficient with office equipment
- Attention to detail
- Problem-solving
- Computer proficiency - MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
- Occasional overtime as needed
- Bilingual skills a plus
Benefits
- Medical/Dental/Vision
- 401k plus a company match
- ESPP - Employee Stock Purchase Plan
- EAP - Employee Assistance Program (no cost to you)
- Vacation & Sick pay
- Paid Company Holidays
- Life and AD&D Insurance
- Discounts
Company Overview