Claims Processor (Bilingual)

Canada Life is seeking a Claims Processor to join their CanOps Individual Claims Team. The role involves providing clerical and administrative support for the Life Claims Department, ensuring timely processing and management of life insurance claims.

Responsibilities

• Review and set-up new claims for Life Claims examiners for Life Insurance Products working with FM, Pallm, IB15, Ingenium 5.4 and Ingenium 7.7 systems
• Correctly and accurately adding new claim details to the Death Claims Index, JIRA, and OnBase to support the Claims digital workflow
• Ordering client files from the RAM Centre, File Trail
• Sorting, reviewing, and matching electronic, post office, servicing offices and courier mail/requirements to digital claim files
• Monitor and manage multiple Claims shared email mailboxes
• Re-route mail/documents received to appropriate areas within the company
• Liaise with other business departments to share client information with close attention to privacy
• Returning paid files to the RAM Centre and/or preparing documents for scanning into ONBase and indexing
• Accountable for reviewing, sorting, matching, and mailing of outgoing Claims cheques
• Distribute weekly follow-up reports for Claim’s files to examiner’s
• Filing when needed

Skills

• Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs
• Proven organization and time management skills with the ability to handle multiple changing priorities, and fluctuating work volumes to achieve time sensitive deadlines
• Focus on quality and attention to detail
• Self-motivated and ability to learn quickly
• Effective communication skills to work within a team
• Excellent team player with the ability to work independently
• Analytical ability – uses acquired knowledge of systems and business to solve challenges
• Knowledge of FM, Pallm, IB15, Ingenium 5.4 and Ingenium 7.7 would be an asset
• Knowledge of Outlook, JIRA, OnBase, File Trail would be an asset

Benefits

• Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Company-matching pension plan, share ownership program and additional investment options.
• Employee recognition programs, service milestone celebrations, employee discounts and more!
• We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Company Overview