Operations & Installation Lead

Job Requirements

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Generators on Demand in Old Lyme is seeking an Operations / Install Lead to join their team! You will be responsible for assisting the Outside Sales Representatives and our Install Team from the sale of the generator to the installation & start up for the homeowner, as well as providing ongoing customer service to our new customers.

Responsibilities:

• Assist the outside sales team starting at the time of the sale
• Update FieldEdge database from lead to signed contract on customer profile
• Apply for appropriate permits with continual follow-up
• Document and update customer records based on interactions
• Maintain communication with the customer throughout permitting to install/startup process
• Resolve & troubleshoot customer inquiries/concerns
• Maintain inventory of generators/ATS/wire/propane tanks
• Maintain current prices of inventory in FieldEdge
• Schedule Inspections, install and start up of generator
• Coordinate (the day before the install) all equipment is loaded, paperwork complete
• Update all new equipment in the customer's file
• Follow up with customer after the Install
• Follow up with bookkeeping and dispatch that all billing and scheduling is correct

Qualifications:

• Construction experience or electrical sales experience helpful but will train the right candidate
• Experience in maintaining inventory and updating pricing
• Previous experience in customer service, sales, or other related fields
• Exceptionally strong organizational skills and customer service skills 
• Proficient in Microsoft Suite 
• Excellent written and verbal communication skills

If you possess these 3 MOST IMPORTANT traits, we encourage you to apply!

1.     Ambition and drive

2.    Willingness to accept responsibility

3.    Taking action & being proactive

**This job is with an independent Generac dealer and not for employment with Generac Power Systems, Inc.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.