Behavioral Health Advocate, Case Management - Remote
About the position Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. As a Behavioral Health Advocate, you will be responsible for case management of mental health and substance use disorder services for those discharging from the hospital, high utilizers of services, and others identified in needing case management support via telephonic contact. You'll have a direct impact on the lives of our members as you recommend and manage the appropriate level of care throughout the entire treatment plan. You’ll enjoy the flexibility to work remotely from anywhere in the U.S. as you take on some tough challenges. The schedule is Monday - Friday, 8am - 5pm CST and includes working one weekday holiday per year.
Responsibilities
- Assisting consumers by using clinical skills such as motivational interviewing, strengths perspective, risk assessments, coaching and other clinical modalities
- Refer members to appropriate psychiatric and community referrals and assist with identifying and removing potential barriers
- Discharge planning or management of transitions between care settings to ensure the appropriate services/resources are in place for quality outcomes
- Comply with all policies, procedures, and documentation standards in appropriate systems, tracking mechanisms and databases
- Assistance to consumers by screening, answering questions, providing program information and education about network and community resources
- Management of phone queue including a crisis line
- Participate in standing meetings to review performance, identify areas of opportunity, and oversee course for improvements
- Collaborate with providers to determine mental health concerns, barriers, and progress; as well as address basic needs and gaps in care
- Contribute to treatment plan discussions; routinely attend clinical rounds and other meetings with medical partner or external entities, when applicable
Requirements
- Licensed Master's degree in Psychology, Social Work, Counseling, or Marriage and Family Counseling; Licensed Ph.D.; or RN with 2+ years of experience in behavioral health
- Active, unrestricted, independent clinical licensure in state of residence (e.g., LCSW, LICSW, LMFT, LMHC LP, LPC, LPCC, RN, etc.)
- 2+ years of experience in a related mental health setting
- Proficient in MS Office Suite, including Word, Outlook, Excel, and Teams
- Access to install secure, high-speed internet and a dedicated, distraction free workspace at home
- Able to work Monday - Friday, 8am - 5pm CST
- Available to work one weekday holiday per calendar year
Nice-to-haves
- Licensed Alcohol and Drug Counselor (LADC)
- Experience working with Substance Use Disorders (SUD)
- Experience working with adults
- Experience working with children, adolescents, and families
- Experience working with the autism population
- Experience in an inpatient setting
- Experience in a community mental health setting
- Dual diagnosis experience with mental health and substance abuse
- Experience in a managed care environment (i.e., health insurance company / managed care organization [MCO])
- Proven solid problem-solving skills
- Proven excellent customer service skills
- Proven excellent organizational skills
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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