Senior Product & Operation Manager
About the position Plaud is building the world’s most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,500,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think. Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With SOC 2, HIPAA, GDPR, ISO27001, ISO27701, and EN18031 compliance, Plaud is committed to the highest standards of data security and privacy protection. Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think. Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years. Define the next-gen paradigm for human-AI interaction. Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion. Work with passionate teammates who value innovation, collaboration, and customer success. Grow your career in a culture that champions continuous learning and fast career development. Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere.
Responsibilities
- Define and execute product operation strategies to effectively communicate Plaud’s product and AI value to users — focusing on value-driven retention and growth rather than pure engagement metrics.
- Collaborate closely with Product, AI, and Marketing teams to design user journeys, messaging, and feedback loops that enhance product understanding and adoption.
- Build and lead a product operations function — transforming insights, feature usage data, and user feedback into actionable product and growth strategies.
- Drive go-to-market readiness and communication for major releases, ensuring consistent messaging around AI capabilities.
- Establish key metrics and operational processes that connect product value with user impact, creating scalable playbooks for AI-driven product success.
Requirements
- Bachelor’s degree or above in Business, Product Management, Communication, or a related field.
- 5+ years of experience in product operations, product growth, or PMM roles in internet or AI companies.
- Prior experience in early-stage or fast-scaling startups where you built operational systems from scratch.
- Experience working with AI/LLM or AIGC content products (e.g., chatbots, creative tools, or productivity assistants).
- Previous exposure to hardware-integrated or multimodal AI products (voice, notes, wearable, etc.).
- Ability to translate complex AI concepts into simple, compelling narratives for users.
- Strong understanding of user lifecycle, retention metrics, and product value communication.
- Strong data sensitivity and experience using analytics to drive operational decisions.
- Proven ability to collaborate across product, design, AI, and marketing teams.
- Excellent communication and project management skills.
Benefits
- Competitive Compensation: $190K-$260K base salary+performance bonus+Equity.
- Comprehensive Benefits: Top-tier healthcare for employees and dependents, including dental and vision, and a generous employer subsidy.
- Retirement Planning: 401(k) plan for full time employees with company matching.
- Paid Time Off: Unlimited PTO, plus 13 paid holidays.
- New Parent Leave: 12 weeks of paid time off to spend time with your new family, regardless of gender.
- Hybrid Office: Minimum of 3x in office per week.
- Gear: New hires are equipped with their choice of new top-of-the-line laptops and workstation setups.
- Perks: Best office equipment. Annual offsites. Free office drinks and snacks.
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