Desktop Support Analyst
ESG is a company that provides solutions for energy companies to enhance efficiency and drive innovation. The Desktop Support Analyst will assist with deskside items, handle service tickets, troubleshoot technical issues, and provide support to end-users regarding hardware and software usage.
Responsibilities
- Assist with deskside items and handle Service/Incident tickets efficiently
- Complete ticket entries for all reported incidents and requests in the ticketing system
- Troubleshoot, diagnose, and resolve technical hardware and software issues in both Windows & Mac OS
- Provide assistance and training to end-users regarding hardware/software usage
- Maintain and deploy software updates and patches
- Support AV equipment, conference rooms, and board meetings
- Assist in the implementation and support of cloud-based systems
- Develop user guides and training materials
- Deploy laptops, printers, and software
- Collaborate with vendors for hardware repairs
- Effectively communicate with end users
- Track corporate IT assets throughout computer lifecycle
- Provide support on single projects and initiatives within scope
- Work closely with other IT team members to resolve complex issues
- Employee onboarding and offboarding
Skills
- Able to demonstrate ESGs key values of Excellence, Passion, Integrity, Collaboration
- Strong problem-solving, teamwork, and technical skills
- Knowledge of hardware desktops, laptops, printer, AV
- Knowledge of software basics
- Ability to work well with others, contribute to team values and rapport-building across the organization
- Expressing empathy with others, good listening, and questioning skills
- Previous experience providing technical support
- Working experience using enterprise ticketing solutions
- Experience with Microsoft 365, EntraID, OneDrive, Sharepoint
- Experience using AI for troubleshooting and researching technical solutions
Company Overview
Company H1B Sponsorship