Member Services & Event Coordinator

The North American Hardware and Paint Association (NHPA) is dedicated to helping independent retailers succeed through training and resources. The Member Services & Event Coordinator plays a vital role in connecting members with education programs and events, ensuring exceptional service and smooth logistics for various initiatives.

Responsibilities

• Serve as the first point of contact for members via NHPA’s primary phone line and shared inbox
• Provide professional, timely responses to inquiries related to membership, licensing, education, and events
• Support member records, service directory updates, and proactive outreach initiatives
• Coordinate membership and licensing billing, renewals, and communications in partnership with internal teams
• Plan and execute logistics for NHPA presence at markets, conferences, and events
• Scheduling, booth coordination, and vendor/member communications
• Provide onsite and virtual support for:
• Retail Management Certification Program (RMCP)
• Foundations of Retail programs
• Independent Home Improvement Conference (IHI)
• Retailer Roundtables and other education initiatives
• Administer NHPA programs including:
• Ambassador Program
• Young Retailer of the Year (YROTY) Awards
• Top Guns Awards
• Support planning and execution of NHPA’s advanced education and training programs
• Assist with student enrollment, registration, onboarding, and communications
• Coordinate online and in-person meetings for education and training initiatives
• Prepare session materials including:
• PowerPoint presentations
• Handouts and participant resources
• Manage in-person meeting logistics:
• Meeting space bookings
• Hotel and travel arrangements (when required)
• Food & beverage scheduling
• Onsite coordination and execution
• Operate within approved budgets and assist program leads with budget planning and tracking

Skills

• Strong interpersonal and communication skills with a customer-first mindset
• Highly organized and detail-oriented with the ability to manage multiple priorities
• Demonstrated ability to work collaboratively across teams
• Creative, proactive, and solutions-oriented approach
• Event, program coordination, or member services experience preferred
• Proficiency in Google Workspace; experience with Salesforce CRM, Adobe, and event software is a plus

Benefits

• Health insurance
• Health Reimbursement Account (HRA)
• Life insurance
• Disability insurance
• 401(k) with employer matching
• Paid Time Off (PTO)
• Paid holidays
• Monthly mobile phone reimbursement of $75

Company Overview