Customer Success Manager I, Clinical Solutions
Elsevier is a leading provider of information solutions for the healthcare industry, and they are seeking a Customer Success Manager I to ensure satisfaction, retention, and growth for their Clinical Solutions portfolio. The role involves leading post-implementation engagement and supporting customers in achieving strategic outcomes through collaboration and expert guidance.
Responsibilities
- Build and maintain strong, trusted relationships with customers to support their long-term success
- Function as a key post-sales contact, supporting customers through onboarding, adoption, and early growth
- Collaborate with cross-functional teams to ensure customer needs are communicated and addressed
- Reinforce product value by aligning solutions with customer goals and sharing relevant outcomes
- Support account growth by surfacing potential opportunities and contributing to renewal planning
- Share customer perspectives internally to help inform product and content enhancements
- Monitor account activity, flag risks or needs, and assist with proactive engagement strategies
- Participate in customer and internal leadership discussions as appropriate
- Contribute to team knowledge-sharing, onboarding efforts, and process improvement initiatives
Skills
- Background in Nursing, Health Administration, Informatics, or a related field preferred
- Have 1–3 years of experience in a SaaS or healthcare-related environment (preferred)
- Possess basic understanding of subscription-based business models and the customer lifecycle
- Have experience with customer engagement, adoption strategies, and relationship management
- Be proficient in use of CRM systems, Microsoft Office Suite, and other customer-facing tools
- Demonstrate knowledge of digital health solutions or similar enterprise technologies; publishing experience a plus
- Be skilled in interpreting data to identify trends and support customer success strategies
- Have excellent in-person facilitation, presentation, and influencing skills
- Fluency in English required, Arabic, Spanish, or Portuguese a plus
- Have excellent organizational skills and effective problem solving abilities
- Willing to travel to client sites as needed
Company Overview
Company H1B Sponsorship