Microsoft 365 Support Specialist
Moog Inc. is a performance culture that empowers people to achieve great things. They are seeking a Microsoft 365 Support Specialist to join their Applications Development Team, responsible for providing technical support for Microsoft 365 applications, including email, Teams, and SharePoint.
Responsibilities
- Diagnose and troubleshoot service issues related to email, including mail flow, mailbox management, and security
- Perform regular maintenance and updates to ensure optimal performance and security
- Assist with migration projects and integration with other systems
- Provide support for Teams-related issues, including chat, meetings, and collaboration tools
- Manage Teams policies, configurations, and user permissions
- Troubleshoot connectivity and performance issues
- Administer and support SharePoint Online environments, including site collections, permissions, and workflows
- Assist users with SharePoint functionality and best practices
- Perform regular maintenance and updates to ensure optimal performance and security
- Monitor and respond to support tickets in a timely manner
- Provide training and guidance to end-users on M365 tools and features
- Collaborate with other IT teams to resolve complex issues and implement new solutions
- Stay up to date with the latest M365 features and updates
Skills
- An associates degree in IT, or related field, with working knowledge of Microsoft 365 applications, including Outlook, Teams, and SharePoint, with the ability to troubleshoot common issues and provide user support
- Equivalent professional experience may be considered in lieu of a formal degree
- Must be willing to provide top notch service to internal customers, working patiently to reach efficient technical solutions and support
- Familiarity with PowerShell, Active Directory, and Microsoft 365 Admin Center, is a plus
- Previous IT support or helpdesk experience is a plus
Benefits
- Great compensation package
- Annual profit sharing
- Matching 401k
- Ability to participate in Employee Stock Purchase Plan
- Flexible Spending and Health Savings Accounts
- Flexible paid time off
- Holidays and parental leave program
- Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages
- Tuition Assistance
- Mentorship and coaching opportunities
- Leadership development and other personal growth programs
- Employee Resource Groups
- Cultural events, and celebrations
Company Overview
Company H1B Sponsorship