Regional Analyst 1 Customer Experience
Nissan is seeking a Regional Analyst 1 Customer Experience to join their team in Irvine, CA. This role involves coordinating tracking and analysis of action plans to enhance customer experience and supporting communication of national programs for dealerships.
Responsibilities
- Combines customer quality data from multiple sources; understanding their meaning, relationships and impact
- Analyzes and interprets data; Compiles ideas on best practices and shares with regional leadership team
- Analyzes customer satisfaction survey results to evaluate feedback and customer interaction information within assigned region
- Evaluates customer satisfaction information and other touch point sources such as Consumer Affairs and Market Intelligence studies
- Assists with tracking progress of action plans
- Serves as a point of contact for dealerships on reward program rules, effective dates, payments, etc
- May perform other related duties as assigned
Skills
- Bachelor's degree required
- 1-3 years (Analyst) progressive Marketing and Sales experience
- Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products
- Ability to function effectively and remain productive in an office environment
- Dedication to meeting the expectations and requirements of internal and external customers
- Result driven even in the face of resistance or setbacks
- Ability to present ideas and analysis in an effective manner
- Ability to understand the complexities of situations and solicit assistance from others as needed
- Excellent communication skills with high attention to detail and analytical mindset
- Adaptable and results focused with the ability to work in fast-paced, high-intensity environment
- Must be open to future relocation
- Previous experience at the specialist level in Consumer Affairs, Sales Operations, Distribution, Market Representation or Marketing
- Previous sales or dealership contact experience
Benefits
- Comprehensive Benefits Package
- Medical
- Mental health
- Parental leave
- Retirement savings
- Unique Nissan perks
- Discounts on lease vehicles as part of our Employee Lease Program
- Vehicle Purchase Program (VPP)
Company Overview