[Remote] Account Manager, Collections
Note: The job is a remote job and is open to candidates in USA. Mogo is a company dedicated to helping Canadians achieve financial freedom. They are seeking an Account Manager for Collections who will negotiate repayment solutions for customers, manage multiple files, and act as a brand ambassador while striving to exceed performance targets.
Responsibilities
- Effectively negotiate repayment solutions for customers experiencing financial setbacks while focusing on retention
- Be a part of a high performing team and strive to exceed individual daily and monthly targets
- Use your exceptional decision-making skills on accepting, rejecting, or offering amended payment terms and settlements – you’re a solution finder
- Promptly respond to inquiries and diffuse difficult situations, turning potentially negative experiences into positive ones
- Juggle multiple files simultaneously, keeping detailed and accurate records. Multitasking is a must
- Fully accountable for collections related member questions or concerns – you’re totally organized and knowledgeable about policies and procedures
- Monitor and resolve payment related discrepancies
- Act as a brand ambassador for Mogo, regularly using our suite of products, sharing the brand with friends and family, and providing feedback to the team for improvements
Skills
- To be mission driven, self-motivated
- To maintain focus and ruthlessly prioritize your core job responsibilities
- At least 1+ years of experience working in collections/AR, first or third party
- Comfortable using MS Office (Word, Chat GPT, Outlook, and Excel), as well as Windows operating systems
- Excellent verbal & written communication skills (you're incredibly persuasive!)
- Strong negotiation and conflict resolution skills
- Committed to going above and beyond to find solutions for customers
- Passionate about personal finance and helping people make positive financial decisions
- Reliable internet and ability to work from home (we provide computer, monitor, phone etc.)
- Experience working in a high volume, performance driven (KPI/Target based) contact centre is plus!
Benefits
- Comprehensive Health and Wellness - Access medical, dental, and vision coverage plus a Health Spending Account
- Stock Options - Have a stake in the company's success through stock options
- Flex Vacation - Benefit from paid time off, including vacation days, holidays, and personal days
- Wellbeing Programs - Access counselling services, mental health support, and additional wellness resources
Company Overview