Client Services Manager (Maternity Cover)

Overview

Client Services Manager (Maternity Cover) | Full-Time | Hybrid | London | 10 Month Contract | From Nov 2025

We’re OOB, a social-first creative agency fuelling global brands with strategy, content and culture. From killer campaigns to high-impact content, we make brands unmissable. Independent, female-founded, and proudly one of the UK’s top social agencies, we partner with challenger brands and global names to shape culture online.

We’re looking for an experienced Client Services Manager to cover maternity leave and help lead the charge across key clients. This is a client-first role with social and creative at its heart: approximately 70% client relationships and 30% team and project leadership. You’ll be the link between our clients and our creative teams, ensuring projects stay smooth, strategic and on point.

Responsibilities

• Leading client relationships across multiple accounts (from fashion to lifestyle, F&B to luxury).
• Acting as the key liaison between clients and internal teams.
• Running client calls and writing clear, actionable recaps.
• Scoping, scheduling and managing budgets and timelines.
• Guiding the team through feedback loops and delivery.
• Supporting pitches and proposals, with a sharp eye on growth opportunities.
• Celebrating wins and flagging issues early to stay one step ahead.

Qualifications

• 4+ years of experience in client services (social-first agency preferred).
• Natural organiser with exceptional communication skills.
• Experience building and sustaining client trust and long-term relationships.
• Ability to manage multiple projects and priorities simultaneously.
• Proactive, solutions-focused and calm under pressure.
• Ability to motivate and maximize output from creative teams.
• Fluent with workflow tools like Trello, Asana, Productive, and more.

Salary and Benefits

Salary: DOE – benchmarked to industry standards

• 28 days holiday plus a two-week agency-wide switch-off at Christmas/New Year.
• Dog-friendly office (bring your floof!).
• Good coffee, snacks and occasional cake overload.
• Regular team lunches, socials and surprise treats.

Why OOB?

We’re independent, values-led and here to do great work with good people. You’ll work across a mix of challenger brands and global names, helping shape culture and spark conversation online in a collaborative, fast-paced, idea-first environment where initiative and skills shine.

How to apply

Think you’re the one? Drop us your CV and a quick intro at [email protected].